레지던스 인 바이 메리어트 메리다(Residence Inn Merida)

Overall is impressive. Friendly and helpful staffs. I love the ice machine so much, especially, when you are in a super hot day. There are a lot of parking spaces. There is a construction during our stay but that was not a problem at all.

I stayed in Residence Inn Merida for a month in January 2024. I liked the location and services. It’s very close to the Galleria Mall, Costco and a large grocery store. You can take bus R72 to Central Merida which is very convenient if you don’t have a car or don’t want to drive.The room is clean and equipped with full kitchen. The breakfast is included. The front desk staffs are also helpful. They helped us to arrange two private day trips to Maya sites and cenotes. The only thing I would recommend is to improve the quality and add more choices to the breakfast. Not many varieties of breakfast. The refrigerator is a little bit noisy at night.

硬件設施挺好，公寓有廚房，也有洗衣間，付點費用就可以洗衣服並可以直接烘乾，很方便，附近有一個現代的博物館，關於瑪雅文化的，可以步行過去

房間挺大，早餐一般

Service, amenities y atmosphere were great. Front desk were very informative and friendly. Hotel was extremely clean and well maintained and organized.

All in all the property and rooms were clean and inviting. Complimentary breakfast was good and staff constantly refilling food items. My problem was with housekeeping and front reception staff. Water in our shower came out too hot. It was practically unbearable to shower, my husband told reception but nothing was done. On our final night, my daughter’s bathing suit was removed from where we left it to dry and not to be found anywhere in the room. I called front desk and again nothing was done. I was told housekeeping was gone for the day but no other solution was provided.

We were impressed by the cleanliness of our room. The condition of the hotel is very good. Everything looked new and worked perfectly to our satisfaction. Also, the size of the suite with kitchen made our stay much more comfortable. The location is a plus, close to shopping malls and access to key routes.

Shower was lukewarm and very little variety for breakfast. No drinking water was left in the room.

Residence Inn Marriott in Merida was a mediocre stay for us for the price we paid. The hotel condition was as expected of a Marriott and the reason for the 3 star rating is that there was nothing exceptional. We got a little less than what we paid for. The water pressure in the shower was terrible and it does seem that it is highly dependent on if other rooms were showering or not!! The "hot water" was less than luke-warm which made it uncomfortable if one was washing hair and in the shower for awhile. Although we understand that being a "long stay" residence, some amenities are not provided, we were shocked when we asked for refill of the coffee packets in our room that we were directed to purchase instant coffee in the convenience store. If Marriott wants to pursue short stays as a business option, then it should train staff to know when to accommodate guests requests.