홀리데이 인 - 멤피스 다운타운 빌 스트리트(Holiday Inn Memphis-Downtown (Beale ST.))

Recently stayed here for a work trip. The entire floor had an overbearing ciggerette and BO Oder. The BO Oder was also on our sheets. The heater didn’t work and it was freezing. They didn’t help to fix it or offer another room. We paid for 2 nights but just stayed one because it was miserable.

Prime location! Nice rooms we had a view of The Peabody. Staff was nothing short of down-home Southern charm. Can’t wait to stay next year. Five stars in my book

The property and the staff were exceptional. ******* only reserved 1 of 2 rooms. We made it work but this might be the last time I use them.

After a long day on the road we checked in wanting to shower before going out for the evening. Then we found that there was NO HOT WATER. Went down to the lobby and found the maintenance guy who told us that the boiler wasn't working and he was waiting for a plumber to come and help fix it. We were assured it would be fixed. The front desk person told us we could get a refund if we wanted to leave. After a long day on the road the last thing I wanted was to have to hunt up another hotel to stay in and move there, so given the assurance that the hot water would be fixed we stayed. After going to dinner we wanted to get a drink at the hotel bar - only to find that it had ALREADY CLOSED. This was before 9PM. So we went next door for a drink. When we got back around 10:30 we found that the plumber had just arrived. The maintenance guy told us that he wouldn't be going home until the problem was fixed. We went to our room expecting to have hot water in the morning. There was NO HOT WATER in the morning. Front desk person who checked us out assured us that there should be no problem getting their corporate office to approve a refund. WRONG - no refund.

No need to drive anywhere. Past 2 stays we have had issues with ac/heat and hot water.

It was only a short stay but we found the hotel to be great value for the cost. If in Memphis I would absolutely stay there again

Filthy. Toilet was dirty and they wouldn’t clean it. Temp in room was 56 degrees. We could see our breath. We ended up leaving early just to get out of that hotel.

After a long day of traveling I arrived to my room without working AC. Took a while to change rooms after notifying front desk. Charged more for "upgraded" room. Screaming and yelling from the streets below all night long. Bar only was serving Bud Light. Towels felt like sandpaper and smelled funny. Would not stay again or recommend to anyone. Rating is waaaay off. Would give this place 4/10 stars and that's being generous.

Valet was very friendly and helpful. Check in/out staff no so much. In middle of nite our bathroom roof started to leak, phone did not work to call for help. Someone had stuck a towel up in roof with live wires. Location was good but building needs work.