The staff seemed very nice, but it is clear they don't have as much training as they should have. My bathroom had mildew along the shower seams, the vent had not been dusted in months if not a year. The shower door wouldn't stay closed no matter what. And when we went to the pool, there were people standing outside smoking ********* and the smoke was drifting over the pool area where multiple young children were swimming. When I asked nicely if they would just change sides so the smoke would carry away from us, they ignored me. I called the hotel front desk and the girl seemed really unsure how to handle it, but said she would send someone to ask them to move. After 10 minutes, they finished their smoke and went back in. About 3 minutes after THAT someone came out, glanced around and I said, they already left, the employee didn't say a word, just went back inside. On Saturday night when I returned there were 7-8 Sheriff's cars in the drive, and when we got off the elevator to return to our room, there were about 10 of them in the hall that we had to go through to get to our room. I asked a manager to call me, and he still hasn't. I won't return there.
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