We are a family who travels often for hockey and ball for our son. I can’t even begin to explain how horrible our experience was at this hotel. This is the first time I’ve ever written a bad review for a hotel I’ve stayed at for sports. I know some teams can be a handful, however none of our issues had anything to do with disorderly kids. 1. Staff: Hotel manager was rude, condescending and argumentative. The lifeguard or pool attendant (whatever she was) was so incredibly rude to us and the kids.. shut the slide down randomly 20 mins early while kids were still going down it, dropped F bombs, was on her phone 90% of the time. 2. One of the families was charged $30 more per night even though she booked within our block. She was told sorry… I couldn’t imagine how you feel but we cannot fix this. It wasn’t until I went with her and together we wouldn’t take no for an answer that they accommodated her. 3. The pool: We were told the age was 16 in order to swim without an adult per child. We stay at a lot of hotels and our 13 year old kids are always allowed to swim, we usually have a couple parents who will do a shift, however one adult per child is outrageous. She changed it to 3 kids per adult. One of our kids is 16 and a lifeguard but she wouldn’t allow him to count as a parent. I called other hotels in Yorkton and their age is 13 to swim without an adult. She continually changed her story.. wrote ‘16’ in marker over the ‘13’ on the regulations. 4. Late check out: When we asked about a late check out due to our team playing a 2:00 pm game and we live 5 hrs away… the hotel staff didn’t even look to see if our room was booked for tomorrow she simply said ‘no’. 5. At 8:45am on our last day we had room service come in to clean and ***** the room down. I was like… we are just going to eat… and will be checking out before 11, the checkout time… please come back then? 6. We asked for a boardroom or meeting room for the team. We were told yes, however only 10 ppl are allowed at a time. Lol All in all, I wouldn’t stay here again or any Quality Inn for that matter. We stay at tons of hotels for both sports and leisure and things happen, but wt this hotel it seemed like the manager and staff went out of their way to treat us horribly. They gave 35 people who are unhappy and shocked at the way they run a hotel. Save yourself some money and stress and book somewhere else if your in Yorkton! The city itself was great!
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