리 파크 컨트리 하우스 호텔 & 빈야드, BW 시그니처 컬렉션(Best Western Leigh Park Hotel)

酒店服務極差。 訂了行政雙人房。職員給了普通雙人房，一開始拿了房卡不知道她給錯，沒有電梯，辛苦把行李搬上了2樓。一開門知道給錯了，回去跟職員就，她微笑着但說：「都是雙人床，都是一樣的。」就跟她講，相片顯示是不一樣，怎麼會貴了你卻說一樣？ 一個是10平方米，另一個是12平方米。 她還是堅持沒給錯，大一點是給家庭。最後擾攘了一會，她才說有別的房間給我們選擇，才給了正確的。然後她還補一句：「可以的，沒關係。反正你們只是住一晚（微笑）」 最後我們自己去2樓把行緊抬回到地下… 熱死還沒冷氣，東西很舊… Hotel service is extremely poor. Booked an executive double room. The staff gave me a standard double room. I didn't know she gave me the wrong room key when I got the room card at first. There is no elevator, so I had to work hard to move my luggage up to the 2/F. As soon as I opened the door, I realized I had given it to the wrong person. When I went back and talked to the staff, she smiled but said, "They are all double beds, they are all the same." I told her that the photos showed that they were different, so why did you say they were the same when they were more expensive? One is 10 m2 and the other is 12 m2. She still insisted that it was not wrong, larger rooms are for families. After fussing for a while, she finally said that there were other rooms for us to choose from and gave us the correct one. Then she said: "Okay, it's okay. You're just staying for one night anyway (smile)" Finally, we went to the second floor to carry the luggage back to the ground floor... It’s so hot and there’s no air conditioning, and the things are very old…

We had a lovely room very spacious. We looked over the gardens . My only glitch was the water pressure in bathroom was very low so didn’t get a great shower in that lovely bathroom

Huge rooms , windows that open true to the Georgian design. Very good location Lovely staff I don’t usually review anything but this deserves a huge compliment.

We had a wonderful stay. A beautiful room in a lovely location and a lovely breakfast.

Excellent stay. Staff wonderful and extra helpful. Beautiful setting and great food.

Strange-shaped room, which was too hot and stuffy, but no way to cool down. Tea/coffee facility had a cup and a mug, so had to get that changed. Only one glass in the bathroom, toilet didn't flush properly. Food in the restaurant was nice, but staff forgot to put it through the system, so checkout took longer. Overall, a nice place with pleasant staff and good price for close to Bath. Just a few ******* that would have made the stay better

Lovely Georgian hotel, great room with gorgeous views. Good food at breakfast and dinner. Very reasonable

The property was in a lovely setting and very easy to find. Check-In went smoothly but when asking were the restaurant and pointing towards a door, I got told no, and a sniggered laugh, silence and then getting the directions after 10 seconds. The room was clean but had at least a dozen flies flying around. The bed was old and you could feel the springs in the mattress. The restaurant was lovely and both dinner and breakfast were delicious but no menus were available online, so I just had to hope they cater for dietary requirements

Checked in, and not told about the huge wedding prior arrival. Our room was next to the wedding room. No heating. Not told any information. Breakfast was awful, not even asked if we want tea or coffee. When I got my coffee it was in a sachet. The continental had been ransacked by the wedding. The hot food , well non existent. Had clearly not been replenished. We spent a lot of money , and I would even call this a 2 star. I will be contacting management.