I found this hotel by chance and I'm so glad I did. What a Blessing!!! From the moment of my first email to inquire about lunch and dinner suggestions and reservations , ferry schedules and amenities provided, Natalia and Sophia made me feel like family. They truly went above and beyond to make our stay a very memorable and FANTASTIC one!! Our room couldn't be more perfrct(416) clean, spacious, all the amenities one would need and a full, AMAZING view of the beautiful Lake Lugano. My husband and I took advantage of using the spa to get masssges and relax-we were not disappointed-just what we needed. The hotel is clean, quaint, peaceful and in a convenient location. They provide a free shuttle service to and from where you need to get if you don't have a car. If you have a car parking is right out front-So easy. The pool area and lake front lounging is a great asset as well. We had drinks and sat by the pool bar a couple of times and found it to be very relaxing as well. All the staff were polite, friendly, attentive and helpful wherever we were in the hotel. Our first night there we celebrated my special birthday dinner at Ristorante Lago and I was treated and felt like a queen. It was just wonderful. The manager sat us at a very special table overlooking the lake and our waiter Guisseppe was fabulous!! My husband and I are not much of BIG breakfast people-lite bites and on the go for us so the free buffet breakfast we felt was sufficient enough-especially since in Italy you'll be eating lots of delicious foods-rather save my palate for later. The ferries were soooo much more convenient, easy, manned properly, and less crowded than on Lake Como!!! I can't express enough just how phenomenal our stay was.
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