머큐어 멜버른 세인트 킬다 로드(Mercure Melbourne St Kilda Road)

衝著地段訂的這家酒店一共訂了5晚，沒想到的是提前一天退房不給退房費。預訂時還特意備註了可能提前退房，會提前24小時通知，可沒人理會。這種事經常發生的，大部分酒店入住後都是可以協商的，可是這家酒店態度強硬，很失望。再也不會訂這家了。

酒店在雅拉河的南岸。整體位置來説，不如在CBD區域方便，但是好在相對來説比較安靜。不方便的就是每天去CBD的話還需要坐車。墨爾本城市的電車1區到2區，跨區域的話就是5個澳幣，如果去CBD逛街，然後在下午回來的話，一天就是10澳幣。還是有一些交通成本的。不過好在酒店就在主幹道的路上。有很多電車都可以前往CBD區域，非常方便。設施相對來説也比較新，前台服務還算親切。

Good enough for a few days staying. Service is good. Only concern is a bit noisy.

The rooms are large, clean and feel fresh. I love the amount of towels and nice scent when you enter. The staff was very cordial and since I just flew from Hong Kong I was happily surprised by the amenities available such as small kitchen in my room and laundry. I would definitely recommend this beautifully situated hotel.

This motel could be a lot better without much extra effort. Pro’s: Tram stop very close. Underground parking. Bar right next to motel. Clean. Con’s: Parking is $40 per night. Building site directly behind our room - started work 7am sharp on a weekday, woke us up. Room looks and feels cheap, no paint on ceiling. Has a kitchenette without anything to cook with! (Seemed a bit strange.) You’ll sit on balcony on your own, as there’s only one seat. The shower is small, made a tighter fit because the soap holder is on a wall of its own. Would be better under the taps as it’s very easy to bump. For the price it could have been finished off a bit better.

No room cleaning the entire stay. I had tk ask reception twice for new towels which didnt occur until a day before departure. There seem to be a lack of communication from reception to housekeeping. Prices are jacked up for the Tennis already, doing a room check daily changing towels is the minimum required really..

Appalling service and arrogant staff, even after emailing I have not had any response to my issues. They are a disgrace to Accor and as a Platinum member would expect better, Other reviews cover the issues.

Look, it was okay, I found the front desk staff a little curt and abrupt. I also was taken a back when I was charged another $60 on top of my room fee for a rollaway bed, even though in my booking it included the rollaway bed in the price. I didn’t budget for it so it made things a bit tight, to be frank.

Location is ok but the hotel could use refreshment. The breakfast was very standard. The room was big enough for 2 people so it's ok. Easy to stroll along the Yarra river where a lot of restaurants and bars located.