메헬렌 Hof Grisar Technopolis 근처 호텔

Amazing location, amazing service, funny details …. Love it. Accomodation top. Foodservice great. Very very quiet rooms, where you can combine your business with pleasure. Small minus (but who am I) is there is no minibar in the room. But sometimes this might be an advantage.

호텔은 방이 깨끗하고 침대가 편안했습니다. 직원들은 정중하고 전문적이었습니다. 체크인 및 체크 아웃은 효율적이고 빠릅니다. 공항 셔틀은 자주 운행되었으며 신뢰할 수있었습니다.

내 경험에서 Holiday Inn Airport Brussels와 같은 호텔은 거의 없습니다. 그들은 신속하고 효율적이며 우리의 모든 질문에 답을 받았고 우리의 변덕을 충족시켰습니다. 로비/메인 층에는 라운지 공간, 바 공간, 레스토랑 공간, 야외 공간이 있어 손님의 편안함을 제공합니다. 아침과 저녁 식사는 훌륭했습니다(저녁으로 연어를 먹었습니다). 아마도 방에 있는 세 가지 약간의 차이로 개선될 수 있을 것입니다. 발이 약간 흔들리는 사람들에게는 더 안전할 것이기 때문입니다.

I am a marriott titanium member (over 70 nights a year in marriott hotels for nearly seven years now) . This is my first stay at Courtyard (not EU) Brussels. I would like to thank Ali who came to pick me up at the airport. He showed up on time, he was pleasant and curteous and made me instantly forget how stressfull the day had been up to then. Thank you Ali. As for the hotel itself: the check in was smooth, the room clean, the burger in the restaurant just what the doctor ordered, the Triple carmelite cold and reasonably priced. The hotel is conveniently located close to the NATO, EUROCONTROL and the airport and the good people of the hotel will take you to any of these places because the customer comes first. Again, thank you Ali for being such a good ambassador of my favorite brand .

Je tiens ici à manifester mon mécontentement et mon agacement après avoir séjourné dans votre hôtel. A la fin de notre séjour, ma femme s'est présentée seule à l'accueil pour les formalités de sortie. Votre réceptionniste assiste derrière son ordinateur en arrière du poste de réception, n'a pas daigné se lever et venir au poste de réception, en face de ma femme, comme j'estime que cela devrait se faire, encore plus dans un établissement comme le vôtre 4 étoiles et qui revendique d'attacher une grande importance à l'accueil client. J'estime que votre réceptionniste, voyant une cliente se présenter à l'accueil, aurait dû spontanément par respect et courtoisie envers le client, stopper son activité sur son ordinateur, se présenter en face de ma femme, lui demander si tout s'est bien dérouler lors du séjour, etc etc...lui dire merci, aurevoir et pourquoi pas ”à bientôt”...bref le genre d'accueil qui fait plaisir et donne envie aux clients de revenir... Non, elle est restée occupée sur son ordinateur, regardant à peine, et levant à peine la tête vers ma femme, pour lui indiquer sur un air tout aussi méprisant de déposer la carte dans une boite sur le poste de réception et elle a continué à travailler sur son ordinateur. Ma femme n'a pas du tout apprécié, mais elle a choisi de ne rien dire. Pour m'attendre, ma femme s'est assise dans la salle d'attente, en face de l'accueil. Des clients blancs parlant français se sont présentés à l'accueil pour les mêmes formalités de sortie ma femme est restée bouche bée, choquée, lorsqu'elle a vu cette fois votre réceptionniste se lever immédiatement, grand sourire, venir au poste de réception face au clients français, leur parler avec courtoisie et accomplir chaleureusement les formalités avec eux. A mon arrivée, ma femme très agacée, de ce traitement ”2 poids, 2 mesures” m'a raconté ce qu'elle a subi. Je me suis empressé alors d'aller expliquer la situation à votre réceptionniste. Elle m'a montré une boite en m'expliquant que la procédure est ainsi, que les clients déposent la carte dans cette boite lors de leur départ. Dans ce cas, comment expliquer cette différence criante d'attitude et de traitement de votre réceptionniste entre ma femme et envers les autres clients ”blancs” ? Je dis ”blancs” car ma femme est d'origine arabe et moi-même je suis d'origine africaine. Déja lors de mon checkin, une autre réceptionniste m'avait déjà accueilli assez froidement. La même qui lorsque je me suis présenté à l'accueil le soir, pour lui demander des informations sur le parking, elle aussi est resté derrière son ordinateur, me regardant à peine, et avec cette même attitude dédaigneuse. Si vous pensez que nous en rajoutons, je vous invite à visionner vos caméras, vous observerez très certainement notamment les scènes que nous évoquons de différence de traitement envers ma femme. Je qualifie la différence de traitement de votre réceptionniste envers ma femme de comportement ”raciste”, d'autant que j'ai moi même subi

호텔은 비즈니스 지구에 위치하고 있으며 주변에는 사무실 건물이 있으며 보안이 좋습니다. 기차역과 플릭스버스 정류장과 가깝습니다. 호텔은 시내 중심가에서 불과 30분 거리에 있습니다. 방은 넓고 장식은 새것이며 아침 식사는 좋습니다.

I had a very negative experience with the front desk staff that checked me in this past week. My husband and I booked a stay at this hotel back in April for 4 nights. They sent me an email stating that they weren't able to charge my credit card on the reservation, which made sense because we had forgotten we had just received a new card to replace the expired one. They asked that I look at my account, so they can charge a new card. If I failed to do that in 24 hours, then my booking would be cancelled. Approx 13 hours of receiving that email, I went in and updated the credit card information on the account and sent them an email confirming I did so. When I arrived at this hotel to check in a month later (which was this past week), the front desk staff told me that the reservation was cancelled. I showed them the email that they sent me and the one I had sent to them. I also showed them my original reservation number. They looked into it for a while, but they told me that ultimately the reservation was cancelled so they can't do anything. They were also all booked up on one of the four nights we were supposed to stay there, so they could only check us in for 2 nights (Thurs-Fri). Up to this point, I was confused but I wasn't upset. I understand things can happen, and I was eager to work this out. However, what really pushed me over the edge was the fact that the front desk staff showed no empathy for the situation I was in. I told them that I never received any email that my reservation was cancelled. I even asked if there were any other alternative hotels, as we were traveling from outside the country and did not know the area well. The staff person I was talking to responded with very little attempt at professionalism, and instead told me that we should solve this ”later” as I was holding up the line. I believe her words were along the lines of, ”you should turn around, look at the line.” When I asked her when ”later” would be, she let out a small laugh which was a very confusing response to what I thought was a valid question. This is when I was starting to feel incredulous. I wanted her assistance, but I got rudeness and condescension in return. I tried my best not to raise my voice even though I was getting frustrated, and I told her that I felt I was getting penalized for something that wasn't my fault. Still, there was no attempt to help me with the situation, and I felt like I was being waved away. At the very end of our interaction, the staff person told me that if there is a room that opens up on Sat they would contact me to let me know. I asked how they would contact me on updates (would it be through the hotel phone? My international number? Call, email, or text?) and I received a very frustrated look and a sigh in return, not a helpful response. I am still unsure why she acted this way, when I genuinely wanted to understand how I would be contacted. (And they never actually contacted me... even to tell me they were still all boo

Really cool place to stay. My teenage lads loved the vibe. Friendly staff. Free coffee in the lobby area which is full of comfy seating and lots of books to read. Excellent brewery over the road for drinks and food. Short tram ride into centre of Antwerp. Would highly recommend!