킨타 벨라 우아툴코

We checked in the hotel at 3 PM parking our rental car straight from airport no stops to their parking. Which is a lot behind the guard booth with the gate that goes down and up by a security guard who questions and then allows you on the property and tells you where to park. The night we check in our air-conditioning goes out. It’s mid 80s at night with a tropical storm pouring rain. So we had to **** all doors & windows, meaning zero air flow. Next morning we go downstairs and tell them of the problem. They sent 2 different teams of people to fix it to no success. We advised him we will be leaving the property and when we come back later this afternoon if it wasn’t fixed we were ok with changing the room. We walk out to our car to our surprise was damaged in the parking lot. Not by a car but looks like a cart or something hit it. There is an employee/work entrance where I saw all types equipment being carried between cars yo the door. Wise they will look at their cameras. Come to find out that the cameras do not face their parking lot on their property. Even though there is a bar, a restaurant and an employee entrance and work area entrance. Their told us cameras on face the security booth to let you into the parking lot and the front of the hotel. Returning to the hotel and changing our rooms from a king-size bed to a queen size bed which is a $40 difference tonight. That was not refunded back to us, so we were charged for a more expensive room that we were in one night. The 2nd and last night in the second room we noticed the floor was completely wet in the bathroom and figured maybe they had mopped before we came in. We were wrong also wrong. We dried the floor and later that night going to the bathroom both of us nearly fell to the ground because the floor was soaked again. The roof was leaking. Not in one location but all over. The queen size bed mattress was broken literally broken down. To the point if you were within 3 inches to 4 inches away from the edge of the bed the mattress would just roll you off the bed. That morning we informed them will be checking out of the hotel due to one night at a room with no air conditioning, Iour rental car was damage on their property and then taking no accountability, and the third night let’s just call it a wet room with a broken bed. They refunded the other four nights we had scheduled, but would like to give us back the difference for charging us for emergency room the one night. Seven restaurants on their property however we couldn’t get guacamole and took over 1hour 30 minutes to figure out they have frijoles. I asked for a manager everyday as I know the people working the counter we’re not able to fix these issues. We weren’t able to have a conversation until 1 week later after calling daily. This provider gave me $15 worth of credits for my troubles. WOW way to make your customers fell appreciated🏆

the property was nice, but a bit dated; they were doing some construction during our stay. A few updates will make this place perfect and it seems as though they are already working on it! The food was great at the restaurants we visited. the staff was very kind and did a good job with our group of ten. the beach was beautiful but supposedly dangerous to swim in because of the current so i would recommend planning on seeing other nearby beaches. the pools and showers are great if you dont plan on seeing other areas in hualtulcos.

I looks lovely on the internet. Construction noise and the other annoyances are not evident. Two rooms were booked and one room had no A/C and WiFi. Going to the desk did not result in any improvement. The front desk's WiFi wasn't working either. The pool was fine. The Terrazas del Mar restauraunt was exceptional. Has to be the finest place to eat in Huatulco. Went there both nights. It was the best part of the stay. Go eat there wherever you stay in the area.

We absolutely loved Quinta Bella! The pools, the beach, & the restaurants are a highlight. The beds & pillows are average at best. Staff were lovely & friendly

Great property all the restaurants all have great options beach rate in the front with an infinity pool. Friendly staff Entertainment nights are great Walking distance to downtown for shopping, and 1 million other restaurants to choose from Can’t wait to do it again

A great place to stay and reasonably priced. Very good food and great service at the onsite restaurants. The only poor point was the internet / wifi reception wasn’t the best in the room I was in (3rd floor wing). Not a concern if you have cellular data to use.

The first evening we were there, I was about to have a glass of wine on the terrace when I noticed a sign there that stated that if we consumed any food or drinks on the property that was not purchased from the hotel we would be charged a fee and that we had already signed an agreement to this effect. That was a surprise as at reception, I had been shown a list of rules in small print which of course I didn't read as it would have taken some time. The only thing the receptionist mentioned was "no smoking", not a worry for us. We were there over a weekend and they played loud music at the pool which drove us crazy. The beach is right there which is convenient but rough waves would intimidate most. I went swimming but because of the rough water didn't venture out too far to snorkel as no one else was engaged, scary on ones own. The staff was great. Restaurants we felt were overpriced. We wouldn't stay here again.

This is a good alternative to an all-inclusive resort. Right on Chahue beach, some entertainment and plenty of (expensive) dining options. There are two pools and many rooms have a private dip pool on the patio. It’s a good location too. Besides being on Chahue beach it’s also a 12 minute walk to Santa Cruz beach and marina. I would stay there again

Amazing property, all the restaurants are terrific!! Service from all staff was amazing. Would definitely return!!