블루 베이 홀리데이 리조트(Blue Bay Holiday Resort)

Very dirty (toilets not clean, hair on the bathroom floor, traces of toothpaste on the mirrors, floor not mopped). No one was attending the reception desk during business hours, had to call someone to check me in.

Booked very late in Evening when flight was cancelled by BA . On receiving confirmation of booking it then said latest check in was 8.00 pm which was nearly 4 hours before the booking was made . How can you accept a booking when it it is impossible to access the hotel ! Now refusing refund via our booking agent **********

Terrible experience. Only notified us after making an (emergency) booking that late check-ins were not available. No response from calling, so didn’t risk going, and now experiencing an ongoing refusal to honour a refund despite not being able to accept the service we paid for. A booking we only made on the basis of what turns out to be false information. Looking at the other reviews it would appear we had a lucky escape!

It was dirty dirty and nothing was working, A/C, water in the toilette and there were no sheets into the bed. I felt so badly and dirty and I didn’t sleep all the night long. We arrived at 18.30 and there was almost no reception and they were not expecting us even if the booking was confirmed

The place is disgusting, the sheets and towels are dirty. The blanket is used and not covered with a sheet. The feeling that the sheets are also used.

Had a fantastic meal our server Benjamin was the best, he went above and beyond to make sure we had the best time, he made our evening really enjoyable. This was in my opinion the best of the restaurants at the Blue bay grand esmeralda.

Free airport shuttle and free wifi were advertised on *******. In reality the hotel offered neither. I waited at the airport for an hour, then paid for a taxi. Finally arriving, found room dirty. The sliding doors couldn't lock or even close properly. No restaurant, and none in the area. No way to even buy a bottle of water. Could be OK if properly managed, but right now it's basically a scam.

Tres déçue

Hôtel en travaux, pas de personnel présent ,juste un gardien, pas au courant de notre réservation, pas de wifi, pas de télé en état de marche, salle de bain très sale.