Where to start. We checked in and got told we had to pay for our 2 dogs, which was not specified when I booked and it stated that there is no charge for dogs. We went to our room, and was greeted by the overwhelming smell of damp and fust. There was black mould near the toilet, behind the sink and behind a lot of cabinets as well as rotten carpet. Everything was covered in thick dust, and there was many cobwebs and spiders. The occupant upstairs took a shower and a wet patch appeared in the ceiling. I am really not sure how we managed to sleep in that room. We got into a bed that felt damp and woke up to all our clothes being damp as well as tight chests presumably from the mould. We did get a refund for the dogs, upon proving where we saw that it said no charges apply. We complained about the room and got told that they are getting round to deep cleaning. Honestly, no human or dog should be allowed to stay in a room like that. We all felt disgusting. The management seemed very much aware of the damp. The room should not be let out until changes are made. Absolutely outrageous.
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