햄프턴 인 & 스위트 마샬타운(Hampton Inn & Suites Marshalltown)

We specifically booked this hotel for the jacuzzi, it was not in operation nor were we informed of this at check in or before. Also my daughter was over charged $100.00 for her room. We are very unsatisfied with our stay and would like a partial refund.

Front desk training not good enough. Checked in wrong, key card never worked, can hear neighbor too easily through walls, had 6 bogus charges on my account that I had to have removed, staff didnt clean room the one day we wanted them to, etc.

The girl that checked me in was great. Excellent hotel, clean and nice fitness center.

I chose this hotel over another hotel in town solely because of the advertised hot tub. Upon arrival we were told the hot tub has not been in use for over a year because it can carry bacteria. So why is the pool okay? A hot tub should not be listed as an anemity if there isn't one.

It was very pleasant. The woman at the front desk was nice and did not have an attitude. When I got supper I noticed they did not give me utensils and she was willing to help me with that. No problems with getting into the room which I have had at other hotels with the card not working.

The front desk person was never visibile. Had to wait number of times or find another employee to get the desk person. We were there three nights and I didn't see a staff person at the desk when I walk in or walked out. I was not told when I made the reservation or when i did check in that we wouldn't get room cleaned every day.. we left the room on the second day at 11:00 am, came back hours later and the room hadn't been cleaned. Let the customer know what they are paying for.

Not at all up to Hampton standards. I literally had to wait at the front desk for 20 minutes until someone showed up to check me in. She didn't go over the usual relevant info one receives upon check in: how to get to your room, where the pool and gym are located, what time breakfast is served, etc. The room was dusty. The hot tub was empty.

Nice property. Great staff. Only downfall was the hot breakfast. Would rate it a 1. Potatoes weren’t cooked and eggs weren’t good.

Very nice hotel. Picked a spacious room was very pleased with it. Nice breakfast choices, friendly staff, very clean overall. Shower head/pressure was a bit lacking, my only complaint. Pool was closed, but we knew that when booking.