We arrived in Marrakesh during a rare downpour and Karim met us at our taxi and helped us with our bags to this riad. We were initially given a room that was on the roof and technically outside of the riad. Again, it was pouring rain so we had to dodge raindrops to get to our room, which was nicely decorated for my birthday... which was very thoughtful. My partner noticed that the bathroom just reeked. He could barely sleep that night because of the smell.... we slept with the bathroom door closed and we opened the windows in the room. The following morning, we requested another room, told Karim we were headed out for the day. When we returned, our bags had been moved to a better room, as requested. I will say Karim did everything we asked. The issue of the smell in the bathroom was less pronounced in this new room, but bearable, so we stayed. We were prepared to move to another hotel or riad. Breakfast was included in our stay and comprised of fruit, bread and Moroccan pastries, no protein. This riad has the potential to be so much more... we gathered from Karim that the owners operate other riads as well... perhaps they are too busy to pay attention to the guest experience. There are definitely many improvements that could be made.
번역