Pickalbatros Hôtel Du Golf - Adults Friendly 후기

숙소 답변: Dear Guest, Thank you a lot for your kind words. We are absolutely delighted to hear how much you enjoyed your stay and energy of our amazing animation team. They are truly passionate about what they do, and it means a lot to know they made such a positive impact on your stay. Your comment is a wonderful encouragement, and we will be sure to pass it along to the entire team. It will definitely put a smile on their faces. We hope to have the pleasure of welcoming you back soon for another joyful and memorable experience at Pickalbatros Hotel du Golf Marrakech. Warm regards,

숙소 답변: Dear Guest, Thank you a lot for your wonderful review. We are absolutely delighted to hear that you had such an amazing stay at Pickalbatros Hôtel du Golf and that our hospitality, friendly staff, and facilities made your holiday special. It is fantastic to know you enjoyed our variety of restaurants, pools, and especially our animation team. They will be thrilled to hear your kind words. Creating memorable evenings is something they are truly passionate about. We can’t wait to welcome you back very soon for another great experience. Warm regards,

숙소 답변: Dear Guest, Thank you a lot for taking the time to share your amazing experience at Pickalbatros Hotel du Golf Marrakech. We are thrilled to hear that you had such a memorable holiday with us. We truly appreciate your kind words about our recreation team, and we will be sure to pass on your special thanks to them. It’s fantastic to know that their professionalism, kindness, and care made your stay so enjoyable. We are also grateful for your mention of Mr. Ibrahim, our manager, who always strives to ensure the best possible experience for our guests. It is wonderful to hear that you enjoyed our nightly shows and activities. We are always working hard to create fun and unforgettable experiences for our guests, and we are happy to know that you felt that during your stay. We can’t wait to welcome you back again for another special vacation. Your continued trust in us means the world, and we look forward to hosting you again soon. Warm regards,

숙소 답변: Dear Mrs Julia, Thank you for taking the time to share your detailed feedback regarding your recent stay with us. We are pleased to hear that you found the hotel lovely overall, but we sincerely regret that some aspects of your experience did not meet your expectations. We apologize for the lack of communication regarding the ongoing construction work, and we understand how disruptive this must have been during your stay. The new pool construction is intended to improve the guest experience in the long term, but we acknowledge that the noise from the works affected the peaceful environment you anticipated. We appreciate your understanding and will take your feedback into account as we strive to minimize disruptions in the future. We also regret the issues you experienced with your restaurant reservations. It is certainly not acceptable that there was a mix-up with your bookings, and we sincerely apologize for the inconvenience. We will be addressing this with our team to ensure that all reservations are properly handled going forward. Additionally, we are sorry to hear about the unpleasant encounter with the other guest and the lack of attention at the bar. Rest assured, we will be working with our staff to ensure that all guests are treated with the utmost respect and receive prompt service. We are also sorry that your room request was not honored, and we understand how frustrating that can be, especially when you had made arrangements in advance. We will review our booking procedures to ensure better communication and to prevent such oversights in the future. Regarding the pool temperatures, we appreciate your feedback and will review the heating settings to ensure they are more comfortable for all guests, especially when it comes to the children's pool. We are grateful for your kind words about the buffet restaurant staff, particularly Khalid, and we will be sure to share your compliments with him. Your feedback is important to us, and we are committed to improving in all areas you’ve mentioned. We hope to have the opportunity to welcome you back in the future to provide you with a more seamless and enjoyable experience. Best regards,

숙소 답변: Dear Mrs Kerry, Thank you for your feedback. We are glad to hear you enjoyed the friendly service from our staff and the entertainment team. We also appreciate your comments regarding the rooms and pool area, and we are taking steps to address these issues. We apologize if the food selection felt repetitive, and we will work on offering more variety. Your input regarding the drink ordering process is noted, and we will review it to improve the experience for future guests. We hope to welcome you back for an even better stay. Best regards,

숙소 답변: Dear Guest, Thank you for taking the time to share your detailed feedback following your recent stay. We sincerely regret that your experience did not meet your expectations and that you left with such a disappointing impression of our hotel. We are truly sorry for the issues you encountered; This is far from the standard we strive to maintain, and we apologize for the inconvenience and discomfort this caused. We also acknowledge your comments regarding the ongoing renovation work. While we are investing in improvements to enhance the guest experience, we understand how disruptive this can be when not clearly communicated prior to arrival, and we regret that it impacted your ability to relax. On a more positive note, we are pleased to hear that you found our restaurant offerings to be varied and enjoyable, and we greatly appreciate your kind words about the friendliness and dedication of our restaurant staff. Regarding the bar service and drink quality, your comments have been well noted. We understand how important this aspect is for an all-inclusive experience, and your feedback will help us re-evaluate both the clarity of information provided and the level of service delivered. Please accept our sincere apologies once again. While we understand your decision not to return, we do hope you may reconsider in the future, once our renovations are complete and improvements made. We would love the opportunity to offer you a much more enjoyable stay. Warm regards,