선웨이 클럽 호텔(Sunway Club Otel)

WiFi was non existent in one of our family rooms, breakfast was good, however our check in was really disappointing, was told our booking was not confirmed I showed all the documents but she was really miserable and told us to sit down without giving us any assurances, eventually she called us over and confirmed our booking but no apology or anything.

Hotel staff were very friendly on arrival,check in was smooth & we were shown to our room & shown were everything was fridge,safe etc....a coupleof the staff have poor English but that didn't cause any issues. Rooms were cleaned daily.Pool & surrounding area very clean,as was reception & front area of hotel. Breakfast is provided but we didn't sample it & the manager did offer to make us a meal before we left on our last night but we had already made plans. Hotel is quiet & more suited for couples or someone looking for a relaxing break. Only stayed for 2 nights but would definitely return.

Overall good hotel. Big rooms but less than in description. Need to check some small things like room during check in (ordered sea view, firstly went to city view). Once have not got towels in the room after clean up. It took time to get it. Anyway personal is friendly and everyone tries to help you. Breakfast is good and tasty (no need to look other places), varies a little bit each day. Good dining area. Internet is good but sometimes it could be a problem for calls in the room. Internet is quick and reliable at the lobby.

I don’t know where to start I am actually shocked. How is that a 5 star hotel. Let me start off by the staff , their English is very very poor communication is actually so hard. 0 hospitality, they weren’t welcoming at all. It literally took us 2 hours to check in because of their problems. The lifts smell so bad , we told them once and twice but unfortunately there was no change. With all respect I don’t recommend anyone to stay at that hotel. Very disappointed

I stayed at the hotel out of season. The manager and staff ,were friendly courtious and made you feel very welcome. The hotel itself was clean relaxing and welcoming The rooms were bright clean well Equipped and comfortable..great sea view.. The swimming pool was marvellous. For the price i paid . It was a brilliant stay ... I would recommend this hotel. Indeed ...

Stayed in this hotel in September with my husband and my sister we were supposed to have sea view room which we payed for 1st our room 307 was not a sea view room. There was a smell in the room but thought nothing of it at 1st as it was not to bad .Anyway went to reception to say we booked a sea view he said there was no sea view rooms left as it was in the middle of the night we couldn't be bothered arguing with him tried again next day ignored we went for breakfast cups filthy hardly any cutlery two tea spoons for coffee and tea between everyone they sat in glass of of dirty water the bread sat out open no tea towel to cover to cut so everyone was just picking up bread with their hands plates dirty. Anyway with all that beds were not changed once holes in wall . As it got hotter the smell became unbearable in room again we went to reception and complained the receptionist was not interested je said ill send up cleaner the smell was coming from drains in bathroom her solution was to put a peace of toilet paper over the drain and cover it with toilet brush holder receptionist would not even come to room by this time my husband was getting annoyed after heated discussion my husband said look this is not the room we payed for we payed for a sea view the receptionist called Him a lair as u can imagine my husband was raging he said ill get u the paper work returning to the room we got paper work and went back to reception guess what he was gone the manager said he is having family dinner and to stop making a fuss we had to wait another 3 days with an utterly smelly room till the jet 2 rep came on the Thursday showed her all photos. And ask her to come to our room the smell was so bad by then she could smell it b4 she even got to door she made receptionist come too she said to him can you not smell that he said no anyway got another room no sea view but no smell room 207 a joke bed base huge mattress tiny plenty of bumped knees toes as you had to step about half a foot each side my husband is a size 10 shoe from base to mattress my husbands foot still was room to move feet again to the edge of the bed please AVIOD we stay in turkey twice or the times a year and don't expect much unless we are lucky enough to go All inclusive which we do once a year PLEASE Don't go our holiday was ruined from start to finish Jet2 answer £60 refund after spending £600 each

Nice experience. more than adequate facilities. lovely pool and breakfast. central location and much more

just got back from a 8day stay the location of the hotel is great just a 30second walk to the beach and water park plenty of shops bars and restaurants had room 507 on the top floor (floor 5) family room with 5 single beds the room size was great but the beds was very uncomfortable it had 2 balcony one with side sea and pool view and the 2nd lovley views of the mountains/hills we paid for bed and breakfast and the breakfast consisted of beans boiled eggs fried eggs sometimes scrammbed toast and cereal in my opinion the breakfast was very bad we desided one morning to pay for a cooked breakfast i went to order and was told no by the staff i looked around to see 1 other family eating a cooked breakfast so i pointed this out and then he let us order one 2 days later we wanted another cooked breakfast was told no again and we had to go out to eat one from else where as we was not haveing the one that was provided the staff was quite rude when speaking to us and are not attentive at all we ate at the hotel for dinner some days and the food was better then the breakfast but again if we was hungry at 12/1pm we was been told we cant order till 2pm due 1 person been in the kitchen the room was cleaned every day but not to a great standard only beds made and clean towles daily the pool was as exspected and kids enjoyed this can take any inflatables in but be carefull around the edge of the pool as my kids foot kept going through the white drain part around it i think the only thing this hotel as got going for it is its location and unfortunately i would not return the attentiveness of the staff and breakfast let it down for me the staff did not go out of there way to be rude but when asking can i order some breakfast please? and in return get told NO! in a rude mannor no explanation or apology

Lovely hotel in great location,helpful staff, the room was excellent the best room I’ve had in turkey,the breakfast could be improved,but would definitely return x no trouble getting a sun bed x pool was nice and clean, bars were literally round the corner, beach across the road,but very quiet.slept every night with balcony door open.felt safe and secure.a really enjoyable stay.