엠버시 스위트 바이 힐튼 피닉스 다운타운 노스(Embassy Suites by Hilton Phoenix Downtown North)

Our stay at Embassy Suites was excellent. The staff was amazing and accommodating. I felt like they cared about us.

Love this hotel! Our favorite for sure! Parking is expensive though and we’d love to see a kids menu for the restaurant

This was a great hotel. We were there for my wife’s college graduation with our family. The rooms were very nice and spacious. The staff had great attitudes and were very helpful. We will definitely stay there again.

The restaurant and breakfast buffet were very good - good service and options at the restaurant, and the food was good. There were many options at breakfast. However, here are the negatives - the most important being it was incredibly noisy in the room due to a loud fan noise that went beyond the expected white noise - it was a really annoying whine. That was the worst problem but there were so many smaller problems too altogether that I checked out the next day! Some examples: coffee maker didn't work; door appeared to be closed but actually wasn't (I discovered later it needed a hard push/pull); no pad or pen in room. Elevator didn't require a key card to use so wondered about security. Overall it wasn't a horrible experience but not one I'd want to repeat given that there are other options.

There was a broken water pipe on the floor above our floor and the front desk did not do a courtesy call to alert us that it was also affecting our floor. When we walked out of our room the floor was flooded in front of the elevators and surrounding rooms were also beginning to flood. I call the front desk in panic but was told it was being taken care of. We were settled in our room and leaving for the day when they offered us the option for another room but we declined if we were notified sooner when they knew about the flooding at 7am and we saw and called at 9am it would’ve given us more time to switch rooms.

interior is nice, clean, and newly remodeled. walls are thin, and I could hear the next door people's TV noise the entire night.

Always our go-to home away from home in Phoenix. The front desk staff are very kind, and the bar staff (Audrie, Luis, Gabe, Rob) are all absolutely the best. The rooms are large, clean hotel, and the complimentary breakfast is perfect.

Water was being turned off at 10pm and only restored at 5am. Even though I was told that because of that parking would be at half pricing, I was still changed in full on my way out. Had to reach the front desk and review it. Breakfast was good, but the tables were dirty. Not crazy bad, but had much higher expectations when I booked. Definately will look for other option on my next trip to Phoenix.

Love this hotel and stay here annually. This visit wasn’t as good as others. Parking is quite expensive, free drinks included with stay are terrible options, staff not as friendly, restaurant food wasn’t great. Convenient location for us. Expensive stay.