아카시아 샬레(Acacia Chalets)

Unfortunately our issues are the hospitality; being ignored and further request for support disregard & rude attitude. On arrival the 41 degree day all the windows were left open/blinds up and the aircon barely working, we were told to use fans to cool it down. There was no attempt of support from the host. The listing states aircon but should note that it’s only in the kitchen/living and needs work. We had to drag a mattress to the living with aircon for us to sleep. Note when booking for 2 adults you don’t get the entire chalet made up. We requested a towel for our infant not realising not included unless you pay the $30 for high chair/cot fee even booking an infant. Given the amount we paid we expected more, especially customer service. Don’t expect acknowledgement or attempts of assistance as we’ve found out like other reviews.

Although this was a nice chalet we were very disappointed in the lack of customer service we received . We contacted the host by text to say the AC was not working properly as it was absolutely freezing . The host said there were heaters in cupboards but there weren’t any . We went to Coles in Mgt River and bought 3 portable mini heaters which were great but they kept tripping the electricity . The internet wasn’t working either so we ended up just watching a DVD . After a really cold night it put a dampener on our trip so we left a day early to go home to get a proper heat ! The host didn’t make any attempt to come out and help up in the chalet - was all through text communication . DO NOT GO IN WINTER !

Stange service and communication. After booking, I received messages trying to change my booking of the 'larger' chalet so they can use for other guests and get more money. I then decided it was easier to cancel so they are now demanding full cost of a room to cancel it even with three months' notice - even after advising they had another booking request for the same dates. Blaming the third party (Wotif) policy however I have confirmed the charge is not from Wotif. Beware the fine print.

As a groups of 4, 2 couples we found the Chalet to be super clean and comfortable. There was nothing else we needed bar our own personal belongings, everything was provided even a washing machine! The entire chalet was spacious, the beds were warm and comfortable, very relaxing. The owner Dean who i dealt with the most was very friendly and went out of his way to accommodate us. Even though we never met in person, he genuinely took the time for us. Happy to recommend the chalets to others.

Location was good, just 10mins out of town, peaceful and quiet surroundings, nice chalet

I arrived to find large stains on my sheets and no sheets or towel for the guests I paid extra for The aircon was not sufficient enough to cool house down in a heat wave I phoned owner as specified and left a message and I did not receive a response I would not recommend this property

Loved the space between chalets, the peace and tranquility, listening to the kookaburras, sitting on the jetty by the lake.