홀리데이 인 익스프레스 & 스위트 투손 노스 - 마라나, IHG 호텔(Holiday Inn Express & Suites Tucson North - Marana)

깨끗하고 조용하며 편안한 객실을 갖춘 훌륭한 장소입니다. 다양한 아침 식사 옵션. 별 다섯개를 받지 못한 유일한 이유는 엘리베이터가 한 지점에서 작동하지 않아 3층에서 계단을 이용해야 했기 때문입니다. 그날 밤 늦게 돌아왔을 때 다시 작동하고 있었습니다. 샤워실은 매우 넓고 깨끗했습니다. 하지만 샤워실에 개인 물품을 놓을 곳이 없었습니다. 전반적으로 훌륭한 호텔이었습니다.

5일 요금은 1500달러로 1박당 300달러가 넘었고 무료 물 한 병도 없었습니다. 가정부는 5일 동안 침대를 한 번도 갈아주지 않았고 쓰레기통을 한 번만 교체해 주었습니다. 우리는 깨끗한 수건을 요청해야 했습니다. 배송되지 않았고 보안 금고와 객실 전화가 작동하지 않았습니다. 우리는 호텔에서 가격의 1/3을 청구하면서 훨씬 더 나은 서비스를 경험했습니다! 홀리데이 인은 부끄러워해야 한다

10월 초 예약 객실입니다. 도착 당일 호텔에 전화하여 공사로 인해 객실을 이용할 수 없다고 알려줍니다. 우리는 장애가 있는 어머니를 위해 특별히 이 방을 예약했습니다! 그들은 절대로 임대해서는 안 된다고 말했고, 우리가 방을 빌릴 때 다른 조치를 취할 수 있도록 우리에게 말했어야 한다고 말했습니다. 비장애인실도 같은 가격으로 제공했습니다. 방도 더러웠고, 욕실 전체에 건식벽 먼지가 있었고, 욕조는 깨끗하지 않았습니다. 침대가 깨졌습니다. 우리에게 조금이라도 보상을 시도하지 않았습니다!

오후 11시부터 오전 3시까지 4시간 동안 사람들이 문을 쾅 닫고 지나치게 큰 소리로 떠드는 소리를 들었습니다!

Pros: clean room, hot breakfast with lots of selection, friendly staff, easy parking, right off of the I-10, updated rooms, and no pets allowed Cons: paper thin walls lets you hear your noisy neighbors, saggy mattresses

We have stayed here several times over the past 5 years. Many things are terrific, however, we noticed a few things this time that decreased the comfort. A( the beds were uncomfortable and we tossed and turned all night B) the pillows were very uncomfortable C) my husband went down for breakfast around 7:30am as he normally enjoys their food. This time, he reported that the sausage and bacon were so dry and hard that he couldn't eat it, the scrambled eggs and omelets looked horrible and it looked like leftovers from the sink were tossed in. He added that several people came in to look at the food and most walked away. The only item people were eating and enjoying was the glazed roll. Hes not that picky of an eater, so it must have been poor quality. The breakfast is a feature people really look forward too. Also, the staff was great, but I had the please do not disturb sign on the door and a maid opened the door to come in that morning as I was just opening the bathroom door to come out after my shower!! Thankfully, neither one of us saw each other as she quickly realized someone was in the room. I could hear her apologize a few times as she backed out and closed the door. The base comfort of a good sleep, good breakfast and privacy were off this trip.

We were there over Chris**as Holidays so the Inn was very busy and new employees were helping. We did not have any troubles with check-in and check out. The staff was efficient as well as the those employees doing the cleaning. Particularly, a sweet young woman (who was recently employed) was running the front desk. I was having a problem with my computer and the internet. Being very personable and congenial, she was able to stop what she was doing to help solve my problem--even making a quick phone call to the man who was over her (he was at home for the Holiday). She listened carefully and had my problem taken care of in a snap! The use of that computer was important to our family (spread throughout the US at Chris**as) Sweet employee! This made out family extremely happy. Thanks.

Didn’t like how the room smelled like strong urine, specially coming from a long drive it just smelled aweful

Beds were uncomfortable and our keys kept disabling and had to request key set up every time we had to get go to our room