Milverton Hotel

No network, or WiFi, iron or hair dryer. What was offered online wasn't provided

After a slight hiccup of not being able to get in.... (We had no code for the front door, or any communication there would be a code for the front door)...After calling the support number a few times finally got through and was given the entry code. Then we needed to guess what room we were staying in and the code for that door. Other people would have lost it by then but I rang back and was helped again. The room itself was just as described. Nice touch with the food left by the kettle. Shower was delightful. 10am check out was a bit early... Bit we were leaving before 10 so it didn't matter to us. But might to others. If your booking here. Make sure you have both codes before you arrive and everything will be fine.

Don’t book. I cancelled a booking and they still took payment- via direct debit no less so if I hadn’t discovered the error I could have been paying monthly. No reason to do this. I was wary having read some poor reviews and descriptions about no staff. Makes the positive reviews feel a little odd.

I booked through Agoda, when i got there the guy at the desk had not received my booking, i had to hang around while he phoned his boss to get the room code, i had to take a picture of the guys phone as i received no text with the room details, the guy let me into the room, i thought oh the code operated door lock must be straight forward, what a laugh, i was not shown how to use the lock, i was not given instructions, i did not even get the text message, also the instruction on the photo i took was wrong, these door locks are impossible to figure out unless your shown, a black shiny keypad your supposed to see in a dark hallway, note the keypad does not light up unless you know which bit to touch, which is impossible as you cant see, i ended up locked outside my room on the phone to the owner, he was terrible, the first thing he said was you need to leave the room in 30 minutes, he was not bothered that i was locked out for half an hour, there was no reception around, the owner was hopeless and could not speak clear English, the room was also very dirty, i would advise everyone to avoid this sub standard unclean so called hotel.

Where do I start? For starters there is no one ever present at the reception, so any help needed you can forget it. The room isn’t as nice as the photos. Not 1 lamp worked in the room, we were given tea and coffee but no milk so what’s the point as you can’t get any from reception cause no one is there. Furniture falling to pieces and 1 tea spoon no forks or anything. Would not recommend, definitely stay away. If this is the only place available you should still stay clear, £100 absolutely wasted.

We paid £100 for a deluxe room arrived early as we were going to Indian Consulate needed the loo so was charged an extra £20! Got back and the room had mold on ceiling and a broken toilet lid. We paid £120 for a pee even the toilet paper was like rice paper. We just left and drove back home to Liverpool. The bins outside were overflowing it's all fir coat and no knickers. We would never recommend this place to anyone!