홈우드 스위트 바이 힐튼 하트퍼드 맨체스터(Homewood Suites by Hilton Hartford Manchester)

近購物中心，地理位置優越，入住快速

Our king studio suite was very clean and spacious. The pool was small but clean. My only gripe is that I was unaware of a hefty security deposit prior to check in. I think going forward it would be appropriate to make guests aware of this security deposit prior to check in.

It is very unfortunate that parents allow their children to run the halls. About 6 cars were broken into on Saturday night. Glass smashed all over the parking lot. It will be my last time there.

My reservations or canceled without my knowledge. They said they overbooked. I had to drive 25 minutes to another place after searching for an hour for another hotel.

Good hotel 2 bad things were broken hot tub and 1 elevator broke so it made it a little frustrating but overall great stay

Great staff, nice overall clean property, My room was good but the bed need some upgrade.

I stayed at this hotel on my 2 day business trip. I must say the hotel was clean and the staff was very friendly, welcoming, and professional. Other then the guest over my head being very obnoxious with their noise, (which the hotel isn't to blame for) I enjoyed my time there. Just try to get the highest floor if you are going to book here and everything should be fine.

STAY AWAY!!! I have never been treated so poorly by any company in my life. We arrived at the hotel at 5pm to be told that the room type (two queen beds) we booked weeks ago was unavailable. The woman at the front desk started to see if she could help us with another room type for our family of four. That is when the manager walked over and abruptly stopped her and said she canceled our reservation an hour ago and there was nothing for us. She absolutely refused to help us. Her reasoning was that ******* often over books room types. When I asked why wasn’t I notified sooner than an hour AFTER check-in starts, she told me that they don’t see their bookings until 3pm each day! She said ******* should have call me to tell me it was cancelled! Canceled while we were traveling to the hotel!?!Meanwhile, the hotel had my information. The manager could have call me. The proof is the credit card charge on my account. Now I have the pleasure of not only my weekend being ruined, but fighting with the bank to have the charge removed. Hilton, how is this a way to run a business and treat your customers? All the hotels in the area were booked. We had to miss our event, turn around and drive the four hours with our two young kids back home. My family will never book any Hilton hotel again!

Breakfast was good but the kitchen staff could not keep up,hence empty containers,food and utensils.had to wait for items. Not enough kitchen help??