We are currently at the hotel. We made a reservation six months ago based on Setur's recommendation, as it had high customer satisfaction on Google. However, from the moment we arrived, we noticed serious organizational and management issues. Our room had mosquito and cleanliness problems. We called customer relations and requested pest control, left the room, but upon our return, it hadn't been done. When we asked, they said they had no mosquito spray, only bug spray. We requested mosquito repellents, but despite using them, the mosquitoes bit the children. The mosquitoes are so advanced that it’s clear no pest control has been done for a long time. Additionally, the room wasn't properly cleaned. The floor and sinks were dirty when we entered. The next day, when we told the staff about this, they said the mold must be under the silicone and that we shouldn't use the sink for them to clean it. The sink doesn't drain properly due to an incorrect slope, according to the staff. So, there's no solution. We booked a family room, but the parent's room has no door. There's one shared door that doesn't have a lock, so there's no privacy as you end up sleeping with the children. After 12:00 AM, you can't reach reception, customer service, or room service. On the first day, I had stomach and intestinal issues. Despite informing them about my allergies at check-in, there were no suitable food options at the poolside and seaside restaurants. When we mentioned my condition and requested suitable food, they said they couldn't help outside the menu. So, if you have stomach, intestinal, or allergy issues, you'll go hungry. Moreover, they didn’t allow me into the poolside restaurant, even though I was wearing a skirt, because I had a bikini top on, saying I needed to cover up. It was 40°C. So, you have to go to the restaurant fully dressed during the day on your vacation. It's a very tiring hotel. If you have a reservation, we recommend canceling it; we are currently looking for another hotel. If you want your once-a-year vacation to be a nightmare, you can visit here. The hotel descriptions are not accurate. This is our first time here, and frankly, we are disappointed. We do not plan to come again and do not recommend it to others.
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