와틀리 매너 호텔 & 스파

우리는 런던에서 WHATLEY MANOR까지 차를 몰고 갔는데, 위치는 정말 시골적이고 조용했습니다. 1929년부터 아주 아름다운 저택이었습니다. 우리는 스위트룸을 예약했고 아들을 위해 싱글 침대를 추가로 업그레이드했고 비용은 150파운드였는데, 매우 비싼 것으로 간주됩니다. 우리는 2박을 예약했고 비용은 1500파운드였습니다. [조식 포함] 제 생각에는 이 위치에 비해 매우 비쌉니다. 저는 그들의 판매 포인트가 스파, 사우나, 온천실, 하이드로 풀이라고 생각하지만 아시아인에게는 너무 일반적입니다. 침대는 매우 편안하고 객실은 매우 넓고 아늑하며 양질의 편의 시설을 제공합니다. 그들은 산책과 독서에 좋은 정말 아름다운 정원을 가지고 있습니다. 가격 외에 모든 것이 좋습니다.

건물이 매우 인상적이고 약간의 역사가 있습니다. 시설은 훌륭하고(에어컨 없음) 정원은 잘 관리되고 매우 아름답습니다. 서비스는 매우 친절하고 세심하며 쉽게 처리됩니다. Greys 레스토랑의 음식은 단순하고 흥미롭지는 않지만 특정 요일에는 메뉴에 더 흥미로운 요리가 추가됩니다. 주 4일 레스토랑은 영업하며 더 야심찬 메뉴를 제공합니다. 특정 요일에는 "경험"이 선택이 될 것입니다. 제 생각에는 이것은 인위적이고 비용 대비 가치가 없는 것으로 판명되었지만, 그것이 제 생각입니다.

Whatley manor We have stayed at this luxury hotel before and it was a very pleasant stay. So after some health issues we decided to spend 2 nights here as a treat and a relaxing time in a Junior Suite We arrived and were shown to our room which seemed very pleasant although very cold. On ringing reception to ask about the heating we were told that one of the 2 large radiators in our room wasn't working and after investigation was further told a new radiator has to be 'made' for the room! Fine in the summer but not when the temperature outside is very cold. We ended up with 2 electric heaters in the room to compensate. Not very high end! No offer of a room change either. NB: Noticed a review from Feb 24 saying heating in this room did not work! Must take a long time to make a new radiator! Why let a junior suite room of £600 per night with inadequate heating? No apology by management who were notable by their absence. The room was pleasant but dated with a small bathroom with a shower cubicle that leaked! Also no turndown service which was a surprise at a 5 star pricey hotel. The bed was very comfortable though. Another surprise was a 10% service charge added to our bill including accommodation! And after ordering two cocktails at £20 each we were charged £4 for crisps!? Seriously? I'd call that penny pinching. We ate at Greys twice. Sunday lunch food was excellent. However the service was shocking. At a high end restaurant should we really have to look after ourselves - no wine or water poured and had to ask for our table to be cleared and catch a waiter/waitresses eye for service. Most staff were not engaged (some just miserable) even though they didn't seem that busy. Our second meal the next day - the staff were a complete contrast. Attentive and pleasant. And professional. USP ports needed, room needs a refurb and consistency in service required. On a positive note the gardens are fabulous and will be stunning during the summer time. Sadly we felt things weren't quite right with this stay at WM. You pay high prices you expect a certain standard.