스위소텔 알 마캄 마카

Generally an excellent hotel. Some staff members would still benefit from further customer service training however it’s absolutely vital that I mention and praise Mr Amro Bin Malih. An excellent Manager of the hotel who Swissotel should be proud to have. Great approach in dealing with people and a great person in general.

As soon as you pass the extremely slow checkin process with the unprofessional rude attitude of the reception guy, everything else is fabulous; the location, the room, the view, the amenities, the food, the cleanliness, ..etc.

Please read some the negative reviews because there true. Oldish hotel with damaged furniture in the rooms (both of the rooms I stayed in was the same). Awful service by most staff members. When I mentioned the poor service to the management (really slow room service/house keeping) I was told that I ‘haven’t spent a lot honestly one of the worst check in and service I’ve ever received. Location is the only wow factor for this hotel

Excellent hotel. With brilliant services. Very clean and accessible. Really good buffet options. Would recommend to all

The location is prime.. Some of the staff are really helpful.. The kaaba view was awesome

Choosen for location close to haram, surprised with poor condition of the hotel. Photo on website for booking from the opening day of the hotel not up to date, furniture old worn out with dirty carpet poor ventilation dusty smell in the room , poor service, poor customer relations despite my complaint, I book premier room but i think i got below standard roon. Furthermore,Long wait for lifts Choosen for location close to haram, surprised with poor condition of the hotel. Photo on website for booking from the opening day of the hotel not up to date, furniture old worn out with dirty carpet poor ventilation dusty smell in the room , poor service, poor customer relations despite my complaint, I book premier room but i think i got below standard roon. Furthermore,Long wait for lift