쉐라톤 마카 자발 알 카바 호텔(Sheraton Makkah Jabal Al Kaaba Hotel)

The hotel was good food wasn’t good

Difficulty in checking in. I was told that my accommodation did not include breakfast and told I would have to wait for confirmation. Still, the following morning when I went to get breakfast, my room number wasn't on the list. The restaurant staff initially refused to let me in for breakfast, but in the end they gave in. The receptionist, whose name I have forgotten but which begins with L, is always pleasant and helpful. She gave me a larger room as an upgrade.

Stayed 6d7n when performing umrah. Great hotels. Nearby free shuttle to masjid aishah at tanaim for Miqat. Great staff. Walkway to haram around 10 mins (to the new extention). Will come back when extension area fully completed (connected to bridge. So close!)

Spacious room with great amenities and good option for breakfast spread. There is connecting bridge for walk to Haram but a bit steep for the walk back to hotel

Good breakfast Good wide room Very bad noise due to construction around Less flexible checkout

Excellent service from the hotel and the team. The reception team, the ground floor assistance, and the room cleaners were exceptionally professional and helpful; they made my stay worth the while. Also, a nice touch from the call from the reception to check on how I was doing, how my stay was and whether I was in need of anything.

Brilliant service and nice hotel, it’s on a hill so slightly tiring, due to work at Haram the hotel is a little far away , but once completed will be very close. Would recommend for young and fit person.

Nice hotel with excellent location and services very helpful staff and friendly.

Great hotel with great staff especially brother Tariq and Saiful Islam. House keeping was amazing and the service was 10/10 I truly enjoyed my stay here. The only down side is that there’s a small hill coming back from the haram but it’s not a major issue and is very close. Overall I would recommend this hotel I would most likely be returning upon my next trip. Thank you Sheraton