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Dirty room with dust everywhere like nobody stayed here for 1 month. Dust on hangers, inside wardrobe, table-top. Bathroom flush wasn’t working, no towels were provided. After complaining 3 times, they sent someone with towel and fixed the flush. Bathroom in dirty conditions with dirty scratch on the floor. Substandard overall

Everything was good, albeit the toilet in my room was broken but the staff fixed it in a good way. The location is totally great, only around 7 minutes by walk to Haram which made me never miss my praying time there.

Hotel is very near to haram nearly 500 mtr with haram stairs, complete plain distance, service is okay but good as compared to other hotels of Makkah Mukarrama.

A very good hotel. I had no issues with it. Talk me 10 mins to get to haram on my own not far at all.

I stayed at Emaar Al Khalil Hotel during my Umrah trip, and honestly, it was a very disappointing experience. The location is slightly farther from the mosque — though that was a conscious decision on my part, given the lower price — but what truly ruined the stay was the terrible service and extremely poor facilities. To begin with, the room looked nothing like the pictures online. The photos clearly oversell it — what you actually get is an old, poorly maintained room with a damp smell and minimal cleaning effort. Even the so-called “daily cleaning” seems to be just rearranging the bed sheets without properly cleaning the floor or bathroom. When I arrived after a long journey and wanted to freshen up, I discovered there were no towels provided. When I called the reception, the response was almost unbelievable — “If there’s someone to send them, we will send them later, maybe around 11.” When I insisted that I needed towels immediately, they replied, “If we have towels available, we’ll send them.” Seriously? What’s the point of a hotel if guests have to hope towels are available? The shower pressure was another disaster — almost non-existent. It was so weak that I genuinely can’t recall ever using a shower this slow, even in much cheaper hotels. Overall, this property is nothing like what’s advertised online. The pictures, the descriptions, even the “facilities” are highly misleading. The only positive thing I can mention is that it’s a bit cheaper than hotels closer to the Haram — but after this experience, I’d say it’s not worth the money saved. I would not recommend Emaar Al Khalil Hotel unless the management seriously improves the maintenance, service standards, and honesty in their listings.

Room size ok haram witin a good walking distance rooms were very noisy with the outside air con units just outside about 100s of them The cleaners did not want to work anything you ask from them they just ignore you as there paying out of own pocket Asked for towel were only given 2 for 3 people said ill bring it never came Asked the receptionest to get the safe reset as I want use it and it needs reset 5 days no one came to fix it If it would have not been for the service the hotel location was excellent Would not use again

Don’t like late check in, room is small but for one person is perfect, a little noisy from street but is great location 5 min walking to Al Haram, clean staff so friendly, thank you for hospitality.

Hotel is okay from outside and the room looks okay but the facilities are really below par for the price and impression given. Bathroom was so tiny, with a square shower cubicle covered by a curtain which stuck to my body when trying to shower. The shower area floorboard was bending and slippery and dangerous, someone could fall and be injured and no one would know! Shower was so slow, toilet also in the bathroom which was not so clean looking.

Dirty rooms and toilets reception staff very rude the hotel is very out dated ,NOT RECOMENDED.

The rooms are small having smell and the staff are knocking the doors multiple times for checkout before the time of checkout although there is a telephone in the room they can also call you to check out on 2 pm but they have come multiple time to the room for checkout.

Location, excellent as situated on the main Haram road, Ibrahim Al Khalil, within 10 minutes walk straight to the Kaba. There are plenty of food outlets as you'd expect with a really decent priced laundry situated on the road behind the hotel (I recommend using these than the overpriced laundry service charged by the hotels) The room itself was adequate, with a very comfy bed, although for solo travellers, you may want to check if they have a room with 1 king or queen-size bed rather than single beds. The Hotel does not offer a breakfast service option so you can either use Emaar Grand Hotel (charged buffet option) or one of the many outlets outside such as my personal favourite of a breakfast paratha outlets 2 min walk, located opposite Palestine Hotel. What let's the hotel down was its shower facilities, although adequate for solo travellers, it consisted of a simple cheap square shower cubicle with a shower curtain all the way round and not a shower screen. Still, it is what it is and decent for a few nights. Escalators were also surprisingly better than the nonsense offered at Emaar Grand Hotel, these actually work as expected. A solid 3 then for budget accommodation at an excellent location.

it has been a great stay .. the reception Sara is great near to haram with a lot of shops along the way.. easy to find good cheap food.. will surely come again inshaa Allah

We booked 24m 2 family rooms, but as per size the dosnt even look like 15m room. Informed at reception about the size of the room but they said its for advertisement purpose only. Room was so consisted couldn't even stand 3 people at a time no spare space left. Taken over by 3 bed. It was actually 2 bed room but forcefully made 3 beds. Bathroom was too tidy and water dripping from sink. There was electric hazard and the door lock was broken hardly locked. The only things was positive ots location and at main busy road. Dosnt worth the money. Never going to book again due to its service, hazards, room size, broken toilet seat and front door locker etc.

Extremely average hotel nothing fancy. Booked a 3 bed room with a tiny washroom that had drain issues. A young boy at the reception was very nice and chill but the other guy had some attitude issues. Book this hotel only if you wish to stay in makkah for 1-2 days otherwise you’ll suffer. Only good thing is it’s close to Haram.