라마다 바이 윈덤 매기 밸리(Ramada by Wyndham Maggie Valley)

The staff was nice and were new hires according to them and eventhough they spoke and somewhat comprehended English, there was misunderstandings. Before checking in i asked if the pool was open and if the kids could play in it, attendant said yes. The indoor pool is the only reason that I booked the 2 nights so the kids could enjoy their stay. Kids get dressed and go to the pool, nope, another guy tells them its under repair and the pool and spa aren't warm. Try to get refund and move to different hotel but attendant says he wasn't trained in that area and couldn't call anyone until the next day. So what can you do right? Next day we're told we would be refunded for 1 night to compensate for the issue so we decided thats fair enough and said we'd stay. An hr later attendant from previous night came to our door asking for our keys and if we're about ready to leave. We explained the situation again to him and thought it was resolved until today i get a notification that i was charged again for the night i already paid for. So i paid for 2 nights and checked out after 2 nights but paid for 3 nights thinking we would only be paying for 1 since there was issues.

Weather was good and family place to travel with and wild animals around there it was fun

I will start by saying that I did NOT stay the night. The pictures are very old so they hotel looks nothing like them. The indoor pool and hottub are not working which I the primary reason I booked. They also do not have breakfast as promised online. I told the woman at the front desk I wanted to cancel because there lied on their booking. She then charged my card for the full stay without my permission. When ******* called on my behalf she told them that there wouldn’t be a manager there for another week and they would have to call back in a week. So unprofessional!

The heat did not work in my room because tue air filters were clogged with dust. The problem was later fixed and it started heating after the re-useable air filter was cleaned and re-installed.

Worst hotel i have ever stayed at. Asked for two days to get clean towels and were told they don’t have any. Boogers on the walls, fire alarm falling down, heavy mirror attached with one screw. Heated pool with no heat Snack bar with no snacks. Compare their advertising on ******* with the ones posted on other reviews. Was told the manager and housekeeping were not going to be available till the next day after we checked out. , however when we decided that we could no longer stay in the hotel and left early, you could see their staff living on second floor. These people including whoever responds to their horrible reviews seem like complete thieves. I would wish this hotel experience on absolutely no one.

Not clean, dirty fridge, broken lamp, remote, and phone. Pool and hot tub were dirty. However, it was a convenient location to the ski resort.

Staff was rude upon arrival. Was told to go away from the desk while the front desk attendant was on her earbuds. While waiting, another family came down to report the room they had received keys for, already had a family in it. They said the family they walked in on was also very upset. Then, when the she got to us, she told us their system was down and we would need to find an A** and get cash. Seemed very odd all around.

Stay was better than expected!! Staff was nice and friendly. Breakfast was on point 👉

We stayed for 2 nights. The manager on duty was a lady and she was very accommodating!! The ice machine didnt work, but if you ask the front office she glady got us some. The thing that was most upsetting was I thought with it having an indoor pool it would be heated but no it was cold, my daughter was disappointed. Our room was clean, the creek behind us was amazing!! Our room was creek side! Overall it was a pleasant stay. Not a frill place but quite and the lady working there was so nice to us!