We were stranded by a canceled booking elsewhere, and, being the height of summer, the Porto area was already overbooked. We entered the hotel exhausted, disheartened, and a little desperate. The staff listened to our tale of woe and then wasted no time in doing all they could to salvage our trip. While they were almost fully booked, they found us a very nice room and squeezed us all in there quite comfortably. They gave us extra towels, and spent time explaining the area, and where we might get some dinner at that late hour. The next morning, the manager was enormously helpful and accommodating, and all the staff proved supportive and kind during the rest of the stay. I would have taken one star away for the slightly shabby carpeting and tiny elevators, as well as the "good but not great" breakfast. However, the staff were outstanding in their customer service commitment, and more than made up for any minor deficits barely worth mentioning. We were more than fortunate to come across Hotel Black Tulip, and will always appreciate their kindness and hospitality. Extra note: The main tram into Porto is mere steps fromm the front door, comfortable, and efficient. You buy a card at the station, and then top it up during your travels.
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