호스탈 엘 필라 마드리드(Hostal El Pilar)

Very very bad service, seems very unhappy when I checked in. Room was opened by someone when I was out. The worst hotel I’ve ever lived so many years.

Bien situado, un poco ruidoso y un poco viejo pero está muy bien

Very dirty, still itching. The location is good tho.

Magnífica ubicación a 50 metros de Puerta del Sol .Personal muy atento.

I don't know how to explain everything that is wrong with this hotel, from the rooms to the staff. I will try my best. The room was dirty. When you check-in, you have the immediate sense that something is wrong. You have to be buzzed in from the first floor, but the staff will often take their sweet time and you, as I was, will be left waiting for ten minutes or longer. You must be buzzed in each, and every time you leave the hotel and wish to reenter. And then when you enter, the reception will tell you that they want you to send the "official reservation" from your email, even if it were already paid for and even after you show them your ID. The reason for this I found out later is they want to try to access your credit card info to charge you again. This happened to me when they tried to charge my card without me knowing it a second time. In addition to that, the staff is extremely rude. I know it is a cheap hotel, but if you ask them even a simple question, they will stare at you like you are from another planet and probably won't even listen to you. I had this happen multiple times with the Venezuelan man who was working at reception. He was the rudest man I had ever met in my life. And also, I had reserved a larger room for quite a bit of money, but they refused to place me in that room and only gave me a smaller one. I ended up taking it as all of the hotels were booked, and I was tired after coming from an international flight. But they didn't refund my money.

Overpriced and all the rooms are not renovated. Bed not contfortable

The location of the hostal was very central to all major attractions. Felt safe at all times.

The cutest place to stay- right in the heart of the city next to lots of shopping and restaurants and metro stops. Clean, easily accessible, nice hosts. Me and my 2 daughters got a room with 3 single beds and a bathroom. The price was great and we loved everything about it.