An overall disappointing experience. I’ve stayed in several Indigo hotels in China and I had high expectations. But I didn’t understand how this hotel had the Indigo name - it felt like a budget hotel (though not budget prices). What’s more, as an IHG Ambassador I’m used to high levels of customer service - this was lacking at this hotel. There isn’t anything wrong with the hotel, it was clear and in a reasonably good area, but compared to other Indigo hotels it’s a disappointing experience.
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