엑세 자르주엘라 파크(Exe Zarzuela Park)

아침 식사는 좋았습니다. 방은 깨끗하고 깔끔했습니다.

設施有點老了，環境是不錯

서비스 품질이 매우 낮습니다. 공용 구역의 숙소 유지 관리 상태가 포기 조짐을 보입니다(시설의 전반적인 노후화, 다기능 체육관 기계 비활성화, 객실 난방에서 발생하는 심한 소음, 불완전한 객실 미니바( 체크아웃 목록에 있는 킷캣이 없음), 리셉션 스낵 자판기가 작동하지 않습니다. 우리 도착 시 리셉션 직원이 유지 관리 작업을 수행하기 때문에 우리를 도와주는 시간이 느렸습니다(앞서 언급한 항목 강화). 바에 있는 커피 머신 작동하지 않습니다. 오래된 빵 토스터(느린 가열). 방에 물이 없었고, 온수기를 제공할 가능성도 없고, 주입 장치도 없었습니다. 산의 전망은 보이지 않습니다. 우리가 우리의 생각을 표현하기 위해 시간을 냈다는 것을 분명히 합니다. 그러나 첫날 리셉션에 대한 불만에 대해 언급된 문제에 대해 그들은 우리에게 해결책을 제시하지 않았고 단지 방을 변경하기 위해 일정을 연기하라고 요청했습니다. 국내는 물론 해외 여행을 다 다녀본 경험이 많은 이 호텔은 특성상 고급 호텔과는 거리가 멀다. 별 세 개는 과대평가됐다. 이제부터 우리는 좋은 숙박을 하지 못했습니다. 우리는 아무런 대답 없이 우려를 표명하려고 노력했습니다.

중고지만 관리가 잘 안되는 호텔. 다리미가 필요했는데 그들이 가져온 두 개가 파손되었습니다. 방은 표시된 입구가 없는 마지막 건물에 있습니다…배경에서는 잃어버린 장소처럼 보입니다. 아주 좋은 직원이죠, 그렇죠.

손님이 없더라도 환불되지 않는 아침 식사 요금의 품질이 낮습니다.

It would have cost us more than double to stay in an equivalent standard hotel in the centre of Madrid and as it turned out the location was more of a bonus than an inconvenience. The room was comfortable with all the facilities one would expect, including a filled mini bar (there is no hotel bar) and TV (only BBC news in English) and it was cleaned daily and clean bedding and towels were available on request. The staff were friendly and helpful and the WiFi was fast enough in our room for us to be able to stream UK TV channels. Although there were no bars and restaurants in the immediate vicinity the bus with a stop right outside the door can be taken (€1.50) to Valdemarin a small local area which has several bars and restaurants. We particularly liked Volapie with its friendly staff and good food. The tapas and burgers were very good and the Asian food at Kokochin was very tasty. Taking the bus in the opposite direction for the same price you arrive at Moncloa, a major transport hub, giving you access to the Metro system and local and National buses. The same bus has a stop next to the Club de Campo Villa de Madrid and the Hippodromo racecourse is a 10 euro taxi ride from the hotel both of which we were visiting. Do NOT attempt to walk to the Hippodromo following Google or Apple Maps. It brings you to a locked gate and a Ministry of Defence restricted area. It is impossible to pass through at any point. The only way to walk is to follow the driving route and this means you must walk along the grass verge of a busy highway. We enjoyed our stay and the peace that the hotel offered on such a busy holiday weekend in Spain.

RESTAURANT SERVICE AND RECEPTION: I have been here several time in the years but always for 1 or 2 night. This time being here for 2 weeks i’m having few dinners in the hotel. Quality of food is good but what captured my attention has been the customer attention that the service has. Although there is only 1 waiter (at least at the time i had dinner), I appreciated the professionality, the speed in reacting, and the style to serve the customers. From the name tag I captured the name “LIZ”, I guess Elizabeth. It’s when being professional in the job we do, without doing anything special we captured the attention of those who look also to the details; very much appreciated. I guess is one of the focus of the hotel because also at the reception i always got high level of services (including when few months back I forgot the iPad in the lobby and they called at the office they found it). Cleanness of the room is as well very good. Stairs and doors should be renewed at least in the main building where the reception is.

We stayed a couple of times. Very clean, extremely quiet (pool was still closed), great staff, huge free parking lot. Close to Madrid centre - ideal if you have a car. Fantastic value for money! We will come back every time we are in Madrid! Highly recommended.

Standar “cold” room with to little light. Breakfast was better than equivalent hotels in the area. The hotel looks nice from the outside and has good parking possibilities. Here in October the pool was closed, and a little “sad” to look at.