SmartApart, Heart of Madrid

Really bad experiance. The place was dirty, the host dont speaks english and first day he was late we waited one hour in front of appar**ent, didnt answer our calls, later he was aking 20 euros for sheets and towels. He gave us two towels for three days for two of us. Upper Lock on the door wasnt working. No toilet paper,soap etc. Last day we arranged that he come in the morning to give our depost back and he was knocking on our door one hour after midnight that evening without calling us earlier. Bed was terrible. I could go on and on. Only positive side was the location, apar**ent is close to city centar, metro, supermarket,there is lovely bars in the street below so that is a plus.