디얼 호텔 마드리드(Dear Hotel Madrid)

방은 먼지 투성이이고 프런트 데스크는 오만하고 불합리합니다 고객을 대하는 것은 초등학생을 질책하는 것과 같습니다 비행기에서 내리지 않고 여행에 지쳤다면 차라리 돈을 잃고 호텔을 바꿉니다. 매우 적은 아침 식사 옵션

말 그대로 마드리드의 중심부에 있습니다! 주변에 맛집이 많아요! 아름다운 루프탑 바!

정말 쓰레기입니다. 보증금 nm를 환불하는 것은 일주일 이상 걸릴 수 있습니다. 1초만에 입금하세요. 국내에서 송금하는 데 일주일이 걸리지 않습니다. 다시는 이 호텔을 선택하지 않을 것입니다

I have been calling the hotel twice to ask for following - one on last night which they ask me write a email for request, the hotline is not for any enquiries; second time now which is in vain. Also tried to write email and ask Trip platform to follow up, two days later still no update. Super bad customer service that I would not recommend for anyone going to this city. Do risk your experience! Very bad!

Love this hotel so much

깨끗한 방, 좋은 위치, 하지만 바 직원의 나쁜 매너.

침대는 단단하지 않고 바위처럼 단단했습니다! 창밖에서 하루 24시간 계속되는 수많은 신축 공사 소리가 밤새도록 들렸습니다!

Each hotel is free to set its own prices and what is included and not. In this case the hotel chose not to include breakfast which I find disturbing, but ok as I simply just add the fee to get a fair comparison when deciding between various hotels. Upon check-in I was again informed that breakfast was not included but available for an extra charge and that I had to preorder/make a reservation. As soon as I came into the room I went to the breakfast reservation page only to find that first available slot was after 930!!! Breakfast is by far the most important meal of the day and not having breakfast totally ruins the day. It doesn't matter if the room looked this or that way, of the pillow was soft or hard, if there was a peekaboo shower, a bath tub or rain shower or whether or not the slippers were comfy or not. Without breakfast the entire stay was totally useless. In the end I’m glad I wasn’t charged 20 Euros for the non existing breakfast. Will have to think more carefully before choosing my next hotel.

Hotel is in a very good location, walkable distance from interesting places. Hotel needs some maintenance, replace carpets, etc. Breakfast is good, however the area is small compared with hotel size and you need to reserve a time. Front desk Adrian and Paula were very helpful. Raul and the guys at restaurant were also very polite and attentive.