호텔 아라바카 비야헤(Aravaca Village Hotel)

Good hotel that was in a location suitable for our needs. Service was good and so was the breakfast.

This block of accommodation claims to be a 4 star hotel. It is not. It is averaging 2 star at best. Without doubt, bargain basement on a budget. I arrived to check in, no one was at the desk. Patiently, I waited and was eventually noticed by the one and only member of staff at the checkin desk. The booking in process started. I had a double room booked….I was given a twin. When I questioned the twin room, I was told the Hotel was full, and as my booking was such a short notice booking, only a twin was available. Being on a business trip and on my own, I accepted the twin. When I got to the room and opened the door, I was nearly knocked out by the heat blast that escaped from the room. Being from England, currently experiencing single figure temperatures, some of them on the minus scale, I assumed that the locals were inviting me with a warm welcome. Thinking nothing of it, I entered the room, unpacked my very basic travel bag, cranked down the Air Conditioning to a very British 15 degrees, and headed out to the office I was visiting. On returning from the office and opening the Hotel room door, It was nothing more than an Inferno. I reported the air conditioning failure to the reception desk and……………………….. I dealt with an uncaring, cold, soulless, aloof, detached, disinterested and most inhuman

Rooms are not quiet enough. Construction walls are too thin. Overall it’s very good

The staffs are nice but the food can be better

Very bad experience , staff do ot even reply the phone! We had to call several times before they reply. I think this is a very bad service for a 4 stars hotel. First of all must reply to guests and be kind. Reception is very unkind. I can show also their reply on my whatsapp. We had un urgency and they did not consider us!

Perfect place to stay. Several excellent dining options. Hotel modern, new and clean. Friendly staff. Conveniently located at 15 minutes by car from Madrid downtown. Very fair price!!

The place is very nice, room was spacious and clean. Daily service is pretty good as well. It would have been a good idea if the room had a coffee machine as the breakfast is served starting at 8 am.

Overall it's a good hotel, hence the 4-star rating. Why did I not give 5 stars? Because it can do better, examples: 1) Breakfast on Sunday starts only at 8 am, we had to leave at 8:15 so had to rush 2) The batteries in the TV remote were dead 3) We had to call to get a stopper for the tub 4) internet should be faster. If you need to be in that part of Madrid, it's ok.