URSO 호텔 & 스파(Urso Hotel & Spa, a Small Luxury Hotel of the World)

전반적으로 나쁘지 않음

우리는 이 호텔의 모든 것을 정말 좋아했습니다. 계단을 통해 호텔에 들어올 때의 장엄한 느낌, 아름답게 디자인된 리셉션과 라운지 공간, 현대적이고 꽤 큰 객실, 편리한 위치! 내가 마음에 들지 않는 유일한 점은 리셉션과 라운지 공간의 조명입니다. 매우 어둡습니다. 그거 빼곤 완전 추천

숙소는 새 건물로 깔끔해 보이고, 편의 시설도 좋고, 스파도 멋지고 잘 운영되고 있습니다. 이 시설은 *******의 VIP 액세스를 허용하지 않으며 꽉 찼다고 주장합니다. 바는 비어 있고, 레스토랑은 비어 있고, 로비에는 가끔 어울리는 사람들이 있고, 스파에서는 우리가 그곳에 있는 동안 서로 다른 시간에 서로 다른 기회에 3커플만 만났습니다. 우리는 핸디캡을 위한 방을 받았는데 기분이 좋지 않았고 체크인 시 이에 대해 투명하지 않았습니다. 우리는 VIP 액세스에 대해 언급했는데 다시 그들은 꽉 찼다고 주장하면서 이를 존중하기를 거부합니다. 그렇지 않으면 고객에게 기억에 남는 경험을 제공할 수 있는 큰 잠재력을 가질 수 있습니다.

정말 사랑스럽고, 위치가 좋고, 관리가 잘 된 숙소입니다. 직원들은 친절하고 매우 협조적이며 객실은 크기가 적당하고 결정적으로 방음 시설이 매우 잘 되어 있습니다. 턴다운 서비스는 매일 저녁 객실에 작은 간식을 남겨두는 사랑스러운 손길입니다. 추천!

A gorgeous jewel box of a hotel in a great neighborhood of Madrid. The service is fantastic, the amenities are beautiful, and the room was super comfortable. There is a lot of attention to detail in this hotel. We were sorry we only were able to stay for one night!

URSO is overrated and therefore poor value for money. Check-in was appalling - staff was rude, untrained and unhelpful. We weren’t even greeted. Asked for them to make a restaurant reservation for us and they did not even think to ask us for the restaurant name! The shower cubicle is very small for the size of the bathroom with a very awkward switch for the shower and overhead shower. The shower head was placed directly facing the door so any unsuspecting guest would have water sprayed all over themselves and the bathroom. There are much options in Madrid; certainly options that are much much better value for money. The only positive thing was the massage was good but even then the spa facilities are laughable for a hotel with spa in its name.

Our hotel stay was genuinely exceptional. Upon our arrival, we were warmly welcomed by Krikop (I hope I have his name correct). He not only assisted with our bags but also placed them in our room while we completed the check-in process. Liz at the bar was truly wonderful, providing some excellent recommendations. I looked forward to seeing her every time I visited for a cocktail. The receptionists were gems; they kindly gave my son a puzzle and some coloring pencils and a book. We requested a crib as soon as we arrived, and it was promptly delivered. Room service was fabulous and greatly enhanced our unpacking and settling-in experience. Housekeeping left a lasting impression; it was possibly the best service I've ever seen. Although I usually stay at Marriott properties due to my job, my family and I made an exception and truly loved our stay here. Despite some light construction noise in the morning, the overall experience was so delightful that we didn't mind the noise. Each night, we received a thoughtful letter about the weather and a treat. When it was pouring outside, a bellman kindly allowed me to use his umbrella so I could cross the street and grab some coffee. I don't remember his name, but I believe he was from Venezuela. The neighborhood is fantastic, with an array of local restaurants, cafes, and a kids' playground to enjoy.

This is a really wonderful boutique find in a very fun neighborhood in Madrid.

Fantastic stay, fantastic dinner and drinks.