We have stayed at this hotel in Madison three or four times over the past few years when visiting our son, a grad student at UW. The location is great near the Midvale mall and Target on the west side of campus where he lives. Rooms are large and well-appointed (we like the couch and desk addition from the Suites) and they are always extremely clean. The breakfast is also a big plus. This year, the first room we were assigned ending up having a loud industrial-style hum/noise coming from the A/C intake vent near the door. It sounded kind of like a compressor unit or something along those lines. It bothered my wife so much that she could literally not sleep the first night. We requested to move to a different room for the rest of our stay, and were helped by Alan L., the Guest Services Manager. He was amazing, just so helpful. He took us to a different room to see what it is like and it was a big improvement. He then offered to help us move our things and asked if there was anything else he could help with. He was just the model of what good customer service should be like.
최고예요
98개의 리뷰