알렉스 마스트리히트(Alex Maastricht)

It’s Sunday afternoon, late lunch time, there are just a handful of customers (whilst many other restaurants nearby are full): I first asked the waitress at the bar if food is being served - and got a first mouthful of her grumpy reply. I sat down, looked at the menue and opted for the salmon (happened to be most expensive dish on their menu), and waited and waited and waited ( I was not in a hurry, by the way). Finally, to make it easier for her, I went to the bar to place my order (to make it easier for her), and got a 2nd rude mouthful from her (‘i will come to your table etc’). When she eventually turned up, she downright rudely told me ‘the salmon is for dinner, now it is lunch time’ and walked away. And so did I This lady should be fired - she has zero aptitude for gastronomy. Not even a shred of politeness - just pure aggressive rudeness

We reserved a table for 2 for an evening dinner. But on arrival, all tables were taken, and nobody had bothered to reserve a space. We were shown to an empty room, no atmosphere with no views. The waitress was rude, abrupt, and not bothered. This is not service. We did not stay. Poor management.

The hotel and Maastricht area is charming, clean, feels like college environment. Have to pay $16.50/day for parking at the Q.

Loved our stay here! We were visiting family for Christmas and choose this hotel because it this was right down the road from their place. Plus, it is close to almost everything you need during your visit. Train Station, Q-Parking, center of town and shops are just a few steps away. Check in was easy and the staff were all welcoming. You check in at the bar inside the restaurant, so you will not be able to check in if you arrive after hours. You receive a voucher for bites at the bar. Sadly, we did not have time to enjoy this but I heard great things about their food from family. We booked the Basic Double Room, which was small but had everything we needed. Was cleaned every night and even left us a treat for Christmas. If you are American, note they do not supply washcloths and to bring your own.

Room is good, but very small for the price even for Maastricht standards. Especially that it’s more as a B&B than a hotel. Decreasing the price by 10/15% would make it more suitable for the value. The meals in the restaurant are great (and I mean my word). People working there are very friendly.

We had a first floor room overlooking the outdoor cafe area, which added a bit of background noise to the room, but not bad and what one should expect. The room was nice, well maintained, had a cool design and was well designed even though it was a bit small - don’t bring a large suitcase :-) Staff were super friendly and the breakfast was awesome

The service was the true definitely of hospitality - personal and authentic. Location is great, food and bar were lovely. The staff was very helpful and accommodating, helping with bike rentals next door. The rooms are smaller but nice, clean and modern with a great shower and comfy bed. And AC!

This hotel is very good - centered in the middle of Maastricht and my room was just absolutely wonderful. The cleaning was good and the staff were nice. Unfortunately the first day I had to wait 50 minutes for breakfast but on the second day breakfast came right on time.

It would be great if they also include a kettle and some tea bags for the guests.