For the price, this motor inn is of good value. It is clean and location is convenient. The attempts to save money, while understandable, is unconscionable. There is no place to hang your towel when taking a shower – there could easily be a hook or two on the bathroom door which can be reached from the shower. There was one soap to use between handwashing at the sink and taking a shower. The breakfast is less than basic. There was only brown bread for toast, plus English muffin, only berry jelly – no jam, no marmalade. No juice of any kind. Just yogurt and some kind of egg muffin that you microwave. It did not look appetizing to try. And one plastic container of plain cereal. However, the main reason for the low rating is their method of doing business. I booked two nights through Expedia.ca which stated “Pay at Hotel” with credit card info as guarantee in case you don’t cancel in time. When checking in, we saw the statement showing one day charged. I questioned why they already charged my credit card before we arrived and particularly since I planned to pay US cash due to the horrific CAD$ exchange rate. The receptionist said there was no charge yet and kept repeating that we were not to worry. She said the statement meant the charge was on hold, which we thought was okay and would be reversed when we pay when we check out. On the morning of checkout, a different receptionist who I believed was the owner, said it’s all done, all charged to the credit card. No one should charge our credit card without telling us. This owner said it’s all stated in ******* (and I checked again later, it said pay at hotel. It did not say hotel will charge credit card on arrival.) We were upset not only because it cost us 42% more for the stay (Exchange Rate + Foreign Transaction Credit Card Fee) but that the Inn charged us without letting us know on arrival. If we were told that the first charge was indeed a charge, we could at least have paid the second night with cash. The owner first argued that the charge was clearly stated on *******, then tried to appease us by saying the first receptionist was a trainee. She later ran out to our vehicle to offer to refund us (and then take the cash), but she clearly had no international travel experience as a refund of foreign currency means I lose again as credit cards use a lower exchange rate for refunds. It is never a refund of the original amount. Hence, we said no thank you. For non-US travellers, it is fine to stay here for a night or two. Just be prepared in case of surprises.
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