시엘로 루세일 호텔(Cielo Hotel Lusail Qatar)

酒店還不錯，早餐也豐盛，服務很好，晚上附近有酒吧，很熱鬧

***********에 이 호텔을 예약했고 확인을 받았습니다. 체크인 24시간 전에 예약이 정당한 사유 없이 취소되었다는 메시지가 왔어요. 가격이 저렴하면 더 저렴한 서비스를 제안했어야 한다고 생각합니다. 긴급하게 새로 예약을 다른 곳에 해야 하고 지출할 수 있는 것보다 훨씬 더 많은 비용을 지출해야 합니다.

제가 경험한 것 중 최악의 경험이었습니다. 저는 호텔리어이고 5성급 호텔 표준에 대해 알고 있기 때문에 별 3개도 되지 않았습니다. 체크인이 너무 나빴습니다. 체크인을 한 사람은 그들이 무엇을 가지고 있는지 설명하려고 애쓰지도 않았습니다. 호텔에서 레스토랑, 수영장... 물어보니 타이밍을 잘못 알려준다고 하더군요. 방도 깨끗하지 않았고, 가구에 머리카락이 가득 찼습니다. 아침 식사도 별로였고 품질도 좋지 않았습니다. 체크아웃 시간이 늦었는지 물어보니, FO 아줌마 반응이 너무 안 좋았고, 오후 1시까지만 한가하다고만 하더군요. 그 이후에는 청구 가능하다고만 하더군요. 돈에 대해서는 묻지 않았고, 시간만 물었고, 좀 더 융통성 있게 대응할 수 있는지 알고 싶었습니다. 이런 종류의 태도 5성급 호텔에는 적합하지 않습니다. 손님을 대하는 방법을 모르면 교육해 주세요. 손님이 돈을 지불했다면 슬프게 떠나서는 안 됩니다. 그런데 호텔리어가 된다는 것은 손님이 행복하게 떠나고 다시 돌아올 수 있도록 한다는 것을 의미합니다. 나는 다시는 돌아오지 않을 것이며 누구에게도 그곳에 오라고 제안하지 않을 것입니다. 우리를 위해 나쁜 추억을 만들어줘서 고마워요

Terrible experience. The room lights goes on and off automatically while you're sleeping. Not to mention the noise from the clubs until 2:00 am. I found a cockroach in the bathroom. They really need to work harder in this property to maintain at least the standard. Check in and check out was okay but not what I expected.

worst hotel experience we have ever had ,don't ever think to book this hotel. If you want to sleep during earthquake come her cause all the walls shakes until 2 am with very loud noise coming from the night clubs . Its unbearable noises . Beside that the bed was dirty has yellow stains and lots of hair on it . We argued with them and asked for cancellations and their only solution was to switch room and pay extra money !!!!

I recently had an utterly disastrous experience with Cielo Hotel, and it's safe to say that it's a stay I will never forget, despite the fact that I didn't even get to stay there. From the very beginning of my booking process, this establishment managed to leave me deeply dissatisfied and frustrated. To start, I opted for the "no payment needed" option when booking my stay, a choice that should have simplified the process. However, on the day of my scheduled arrival, Cielo Hotel abruptly canceled my reservation because they claimed I needed to make a payment. Instead of using a secure and reputable payment platform, they sent me a payment link directly. This raised significant concerns for me as it goes against common industry standards and appeared rather shady. In fact, *********** informed me that the property should not handle payments directly, leaving me to deal with Cielo Hotel's questionable practices. Another issue I faced was with the hotel's contact information. The phone number provided in their description and on Google didn't work, making it impossible for me to reach them for inquiries or assistance. DON'T STAY HERE! Velero Hotel nearby is a great alternative!

There are security guards who do not interact well. They treated me brutally and did not respect my wife. They are just looking for someone to pay them money, and if you don't pay, they hate you. Now I do not recommend this hotel

What a terrible start to our stay! Check in clerk rude and unprofessional. We paid for a FULL extra day accommodation (while checking out at 19h00) in echange for checking in earlier on arrival. However, despite our travel agency's arrangements, we are left to sit in the lobby. No service. No assistance. TERRIBLE.

Excellent ambiance and Iftar buffet is really good. I had Iftar at al Masa restaurant , and the buffet had nice variety and great presentation. Compared to other restaurants offering Iftar, this restaurant has a good value for money. You can also use vouchers like entertainer or urban points. The service was great and staff were very helpful and nice. Highly recommended.