퀄리티 인 앤드 스위트 러프킨(Quality Inn & Suites Lufkin)

우리는 훌륭하고 평화 롭고 필요한 휴식을 취했습니다.

Great location good customer service

Bathroom exhaust fan not working. Ironing board was torn. Unable to use desk chair for work. Pillows way too small.

Unexpected stay due to inclement wx conditions. Overall it was clean, outdated a little old furniture, drawers old and rough. Got in very late but was greeted kindly and hassle free. Lighting was very dark on arriving, very bad weather and could be unsafe.

The older lady at the front desk was very rude and she had an attitude and told my husband I didn’t spell my own name correctly and wouldn’t do her job of finding my reservation after I gave her my name and booking #, the shower head was hanging loose out of the wall in our bathroom and when I called for more towels so I could shower before checkout, I was told to walk to the front to get my own towels or wait until 10:30am (30 mins before checkout) to have them brought to me. The place is poorly ran and needs better customer service for sure.

The on-site restaurant is fabulous. Did not expect a fine dining experience at this hotel but that is what I got. Will definitely stay here again just for the restaurant. Hotel is also clean and convenient with very large rooms.

Property has not been well maintained. Cracks in sinks. Terrible drywall damage/patching. Cockroaches

I checked in and went to the room with my family to find that the dresser was broken, there was a fist sized hole in the bathroom door, the tv did not work, there were several cigarette burns on both of the comforters (in my non-smoking room), and the place was generally unclean. I talked to the front desk a couple times on the phone and they were supposed to send someone to look at the tv. About a half hour later after no one showed up, I decided we weren't staying and went to the front desk. I told the person at the counter about all of my issues and asked about a refund. She stated that I would need to go through my 3rd party to receive a refund, so I contacted them the next day. Their response was to reach out to the hotel so they could be refunded and in turn refund me, which the hotel ultimately denied because I had canceled outside of their cancelation policy. Obviously I was outside of their cancelation policy because I didn't see the condition of the room until after I had checked in. Bottom line is that this hotel did not treat me fairly and I plan to continue pursuing a refund while hopefully never staying at a Quality Inn again.

No breakfast included. Did not like walking across parking lot by myself to room from restaurant