1) This was one of the most beautiful and cleanest resort experiences. The bathrooms were remarkably clean and regularly wiped down, even the public ones near the pool.
2) This resort has some inefficiencies. It took us 20-minutes to complete the check-in process. When we thought we cleared the check-in hurdle we were asked for $130 in a resort fee claimed to be referenced in the original ******* reservation - I was unable to verify the claim.
There are two restaurants that require dinner reservations, or a third buffet option. Reservations need to be made at least 24 hours in advance and even then you may be eating really early (5pm) or late (9pm).
Every place we sat for meals or at the pool had a tab that would need to be closed - a long ribbon receipt in triplicate and stapled together which we would need to sign before moving. Guests are walking with an identifiable wireless wristband that opens our doors, but that technology does not help any aspect of the stay except opening your room door.
Check-out started promptly with a printed off closing statement. We were asked to insert a credit card to complete a charge of $1,801.86 (pesos) for expenses incurred during our stay. When I questioned him, it became obvious he was trying to keep charges on my statement until I caught them. I called him on his dishonesty and misleading me. I felt angry at being treated this poorly. His response made it clear he was trying to trick me by rushing me through the checkout payment.
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