Westhouse Cafe N39 E0A6

Hate to thrash a small business but I must in this case. Reserved to stay here overnight on a Saturday by phone call on a Monday. Was worried by the lack of detail asked by the host, so rang again before I left and informed her what time I was coming. She said that was fine. I arrived one hour before my going away party at work only for my calls to be ignored and no one answering the doorbells. Then eventually they sent a message saying sorry but they're full someone had double booked. Ended up having to sleep on a colleagues couch instead. Never in my whole life have I witnessed this level of unprofessionalism and staggering ignorance. And then to not have the courtesy of speaking to me face to face. Unbelievable. I'm still stunned writing this. I guess there's no guarantee that you won't be left out on the street by this place.