We were informed weeks before that the lifts (elevators) were not working. We thought that by the time we arrived they would be , but no. We had been on a cruise, so had lots of luggage. The entrance looked like entering a derelict building. The reception was on a higher floor so one had to walk up whilst the other stayed with the luggage. On one occasion I was trapped on an upper floor as the lifts were not working and the door was shut behind me. There was no way out of the lobby. I had to shout, kick the door until someone heard me and could open the door from the other side. Considering its location in the theatre area of London, it was a embarrassing disgrace for Britain. I have to add that the staff were exemplary, and I got the impression that they were embarrassed to keep apologising to all their guests.
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