더블트리 바이 힐튼 런던 켄징턴(DoubleTree by Hilton London Kensington)

I have booked and paid for Trip.com, but when I arrived hotel , the front desk Double Charge me, what’s wrong! ? I told them, but they didn’t care about it, changed me again

適合帶孩子出行下榻的酒店，周圍步行距離到自然史博物館、A&V博物館等博物館聚集地，酒店對面就是地鐵和超市，非常方便的優質地理位置。去任何景點都不算太遠，非常推薦第一次到英國來旅遊的家庭。

非常差的體驗！為了之後去旅遊的國人不踩坑，我多寫幾句吧：1、沒空調！而且窗户不能開。能想象外面大廳比房間至少涼快5度以上嗎？大夏天住在沒空調的房間，簡直了！ 2、前台態度極差：一個捲髮女的，和一個男客人聊附近在哪兒有餐館，怎麼在手機搜，如何走，要不要預訂，口味怎麼樣。而且是那種聊天，不是簡單的回覆。這些也就算了，關鍵當時已經晚上八點，前台就一個服務員，而且後面排了幾個人等checkin，那女的完全無視。3、我們兩大人帶倆娃，定的是兩大床，結果説沒房，所謂升級，給了個房間是沙發床，拉開是那種彈簧的，而且沒有任何毯子之類的，扔了個被單。我們向前台索取，但一夜後也沒見到。4、隔音極差。國外空心磚導致隔音差可以理解，但真的太可怕了，隔壁關門，可以直接把你從夢裡吵醒，從沒見過這樣的。5、衞生差，房間裏桌上還有留下的抹布，實在無力吐槽了，因為你根本在酒店得不到任何迴應！ 以上作為給大家的分享，希望能給後來的國人預訂時有些幫助，不希望再有人踩坑！

Very friendly and helpful staff. Great location. Breakfast was nice, plenty of options. Would stay again and recommend to others. Only down points were told they didn’t offer bottles of water (even though my Hilton honors stated I get water), and also issue with heating/aircon in room and it was very cold, but they did supply electric heaters.

服務態度很好！房間乾淨整潔！

衞生非常差，反應了酒店經理也不來處理

AC not working in both rooms. Could not sleep entire two nights. Had to open windows to let in air.

房間比較寬敞，早餐是熱的

行政大床房，方方面面都挺不錯，位置也好，還會考慮選擇。