We apologize for your recent experience at the OYO Bakers Hotel London Victoria. We appreciate you contacting us about your experience at the property with the room two floors up even if you request to have a lower room due to mobility, no hot water, there is no cable tv from day one, the toilet seat was hanging on the side and you found mousetraps in the basement were you had the breakfast and the air in the room was stagnant. I know that you're tired after a very long flight, and to your dismay, everything is messed up. As soon as you alerted us to a problem, we took action right away. Please be aware that *********** does not tolerate this kind of behavior on the part of the accommodation. I contacted the hotel, as I really understand how inconvenient the situation is during your stay, and the property responded and informed us that they will not provide any compensation.
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