Excessive noise on floor at midnight and when you report this to reception they say they will do a floor walk and it doesn't happen. Toilet contained lots of marks within the pan and doesn't look clean. The fan in the bathroom sounds like a lawn mower, and when we went downstairs for breakfast, there as lots of dust on the surfaces around the seating area, re-affirm cleaning issue. The staff within the kitchen being excessively loud and whilst it's nice, they have a bond, they clearly seem to forget this is also a place where customers are paying to eat with relative peace and do not want to hear their conversation reverbating around the room. A kid racing a remote-control car in the breakfast area with premier staff allowing this to continue and using his mobile phone whilst picking up plates, no concept of health and safety. Oh if you like to watch TV before you fall asleep, prepare for neck-ache, wonderful creative position of TV opposite an armchair not your bed. I just think this hotel lacks management and does not have customer's best interests. Overprice!! you simply paying for location and poor customer service/experience. No idea why it's a Plus, its should be Premier Inn Minus.
번역