코트하우스 호텔 쇼디치(Courthouse Hotel Shoreditch)

Stunning hotel great staff overall lovely stay

Lively location amazing hotel

Very good

Room was amazing, I was upgraded for free. Food wasn’t too bad but I was the only in the restaurant. Bar man was just watching TikTok’s loudly. The parking is ok but you have to be let in on a busy street and ring them to wait 15 mins. Then you go into a car lift into the underground parking. It’s just not very convenient for coming and going. If it was free or cheaper I wouldn’t complain but at £35 a night it limited my time coming in and out. And also you get escorted up and down l, nightmare/awkward.

Very good customer service. Rooms were brilliantly decorated and maintained. Slight blocked sinks, which were sorted out.

I had the worst experience. I booked the hotel for my partners birthday, later in the evening whilst I was looking for shorts I thought I misplaced, instead I found a pair of men’s boxers in the corner of the room next to the desk near the window. Room 618. That same evening I called reception to notify them and they said they’d call in the morning to resolve things and they would make a note on the system. No one called and the following morning when I went down to check out, I mentioned this to the manager and was met with insult. instead of apologising and trying to make me feel comfortable, the manager gave the assumption that the boxers left in the room belonged to me because i had been in the room for a few hours before reporting this. I have never been so insulted in my life, he was so rude and rather than meeting me with kindness and empathy as a guest, he chose to assume the worst and didn’t even apologise. As a woman, seeing another man’s boxers whilst having their partner there is embarrassing especially having paid for the hotel. I have never been dealt with such horrible service.

Lovely building, room, bathroom. Room did not have any opening windows, and was stuffy as a result. Air con did not really work well and neither of us sleep well without fresh air. But perhaps that’s a personal thing. Just worth mentioning if you fall into the same category.

I was sceptical about booking because of the reviews but it was peak Christmas and there was not a lot on offer but I’m glad I did. The front of house staff were friendly. Check in was easy and quick (about 5pm), the hotel is a lovely building and we had a room in the “new” side which was clean but the shower did not drain properly and took ages. Probably a bit expensive for what it is but the location is great. The breakfast was nice but the staff should tell you that you can also order off the menu and there needs to be more staff to clear tables at peak time.