This was my 4th time staying at this hotel and I'll never stay at another London hotel. Seriously. Everything about this place feels luxurious - the incredibly designed rooms, the Kit Kemp amenities, the access to the private park across the street. But what really makes this hotel stand out is the staff. Everyone at the front desk, in the restaurant, in room service, and in housekeeping are friendly and attentive. I felt so well taken care of! I'd like to especially call out Irina from the front desk who was incredibly kind and understanding when I asked about upgrading my room to one with a view of the garden. She patiently showed me several options and made the switching process super easy.
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