더 웨스틴 시카고 롬바드(The Westin Chicago Lombard)

They didn’t clean the room because they claimed that it wasn’t included with my booking agreement 🤷🏻♂️

Nice place but they put me near the elevator and it was like trying to stay next to a wind tunnel. I’ve never heard anything like it. I called and asked to move rooms but they couldn’t accommodate. The bed was very uncomfortable and shower wasn’t great. As a business traveler, the Westin falls short on all the keys points. I wouldn’t stay here again.

This is a lovely hotel with attentive staff, however the beds are very uncomfortable, either too soft or just tired. The pillows must have come from a Super 8, very low quality adding to our discomfort. To top it off, last nights next door neighbors were partying loudly well past 2 am. I called the front desk about 1 am, but continued to hear their door slam when people left. They also make you pay for Wi-Fi, which I feel is just a money grab. It all makes it hard to want to return.

Room size was good, beds were comfortable, lots of dining options and shopping close to hotel. The caulking around the sink was done poorly and looked very bad. The ceiling had water stains and needs to be painted or repaired. The pool, jacuzzi and sauna were nice. They also had a fitness room.

Rooms were adequate and clean, updated, excelkent bedding and quiet A/C. Didn't like there wasn’t a shower cap. Breakfast and dinner menus are not suited for international guests or people who would like something that isn't American comfort food (meaning very fatty, sweet and salty). Extremely long wait times for check in and check out. At check-in only one line with about 10 guests waiting. Internet is free for Marriott Bonvoy members but regular guests pay 15 dollars pr day - that is insane!

The pillows and mattress were subpar. However, Francisco help me out by getting some different pillows. Kudos to him! The lounge chairs are a bit tired and few should be replaced. Management did the right thing and refunded one night to apologize.

My bed had blood or red wine stain on my first day, I was told when I booked the hotel that my breakfast would include $30 for each person in my room for each day of my stay, but they only applied $30 for each day after I told them I had breakfast credit. On my second day my room was not cleaned at all when I returned at 8pm, after going to the front desk I was only offered towels, but a other employee helped and give me a new room for the night after I asked to change rooms. The front desk employee were very helpful with the issues but room service was terrible, and breakfast credit is very misleading that you ending up paying for breakfast more then you thought

One of cleanest hotels we’ve ever stayed at, and we travel a lot so that speaks for itself. Comfortable bed. Huge tv for a hotel. Clean bathroom with a nice rainfall shower. The staff was friendly. 10/10

We had to change rooms 2 times and the third room was really cold and we tried to put the heat it wasn’t working and when we called the office they tried to send someone and didn’t show up after one hour I called back and the front desk told me he wasn’t in the property then they did it manually and it got really hot then we decided to leave the room at 1 in the morning. Mind you that was the third room we changed the first one wasn’t clean the second one the windows were so fogged up we couldn’t see anything through the window and the third one had a big gashed hole in the wall and the room number outside was knocked off of the wall i have photos to share if u like