호텔 벨라비스타

Most friendly people For adults short trip was so good All around just amazing nature and best food Dream holidays Nice breackfast with homemade cakes All made with love Clean room Small but cute Thanks to all persons who care about this small hotel

Our cash was stolen from the room while having breakfast. We know the cash was in our wallets because we paid in cash for dinner the night before. Also, it was gone from my and my wife’s wallets so it couldn’t be just lost or coincidence. The only time we didn’t have our back packs that contained our wallets in them was during this breakfast just before checking-out. The breakfast took 15 minutes max. We stayed at the 2nd floor. Balcony doors and windows were closed. Even wooden sun covers were closed. Doors were locked with a key upon leaving for breakfast (not a card lock). The staff was uncooperative in helping to resolve the issue and refused to show security recordings for some vague “legal” reasons (basically balming GDPR). Room service (cleaners) were trying to enter our room for at least 3 times while we stayed at the hotel. One time just 3-4 hours after our check-in they were trying to enter the room but couldn’t as the key was inserted from inside. When I came out of the room asking what do they want they looked surprised that we’re there (we were sleeping because we had an overnight ferry) and asked if we need a new towel or toilet paper. Seems strange when this happens 3 hours after you enter freshly prepared room after check-in. When we reported about the theft via booking site messages to the staff, we almost got threatened for accusing them for stealing which we did not in the first place. The receptionist that has spoken english pretty ok while checking-out (we still didn’t know that we were robbed), has totally forgotten how to speak english when we arrived at the lobby after finding out about the theft. She said she cannot understand us and doesn’t speak english :) We paid in cash for the stay in the hotel and paid in cash at the bar for the drinks. It would be just another theft from a hotel room, probably, if it wasnt done in a broad daylight, in 15 minutes time that we were out of the room that was locked and had its balcony’s door closed (including the wooden sun covers). Cannot directly point the fingers to the staff or room service, cause I have no evidence and weren’t allowed to review security recordings, but this raises too damn many questions. I hope the police will be given the access to the security footage and will find out what has happened. If I were you, I would avoid this hotel. This has totally ruined our vacation mood (at least tenporarily) because it is really really disgusting to be robbed and then be treated rude and suspiciously by the staff.