란페레스 로거헤드스 컨트리 공원 근처 호텔

Arrived and followed the comprehensive instructions to gain access to the property, find our room and collect parking permit - all went without a hitch. Nearby carpark has lots of space but can drop off at the door. Pass works across the county which is a real bonus. Room was dramatically decorated in dark tones and floral paper - and really worked. We had said we were bringing our dog - a bed and bowls were waiting for her in our room. Fresh ground coffee and cafetière in the room too. Small details - big impression. We had breakfast on both mornings - wonderful Welsh breakfast (with amazing bacon) freshly cooked to order. Dining area is informal and full of interesting art. In the basement there is a fantastic 20-seat cinema. Gavin & Chris put on films with a themed 2-course menu that residents can attend, but is open to locals - we got a quick preview: sound quality and seating are impressive and the setting is unique. Look at their website for details - we want to return for the experience. Perfect location to explore the whole town on foot; garden furniture to sit quietly and read if you want. Lovely hosts, lovely stay in this historic but very comfortable quirky accommodation.

Generally happy but no response when phoning through to reception and room service. Went to the bar to order room service and was then told I'd have to pay £4 on my order as I hadn't spent £20. It doesn't mention this anywhere.

We got married here in April This year. I cannot recommend the staff highly enough. From our first interaction with the events team I knew this was the place for us. We didn’t even look elsewhere. They really listened to what we wanted and made everything so easy and made us feel at ease. I’m so grateful for everything. We booked a room for the night before for me and my bridesmaids and mum and there was an issue with room so they upgraded us to the bridal suite. As there was 4 of us they even opened up connecting room with no extra charge and this was really appreciated. Emily and Rebecca thank you so much for everything. It’s a day neither of us will ever forget

우리가 일요일 카버리를 위해 Grosvenor palm court에 도착했을 때 그들은 우리 테이블이 우리를 위해 준비되지 않았기 때문에 우리 예약에 우리 타이밍을 망쳤다. 우리는 오후 7시에 예약했지만 오후 7시 30 분에 우리를 내려 놓았습니다. 우리를 맞이한 여성 (그녀가 매니저라고 생각합니다)은 우리를 우리의 잘못이라고 느끼게했습니다. 그래서 우리는 그녀가 결국 사과했을 때 오후 7시라고 말하는 이메일을 보여주었습니다. 그녀는 물건을 정리하려고 하는 동안 근처 소파에 앉아 있다고 말했고, 술을 주문하러 오겠다고 말했지만 아무도 우리 주문을 받아오지 않았고 우리는 앉아서 기다렸습니다. 결국 그들은 훌륭한 카버리 근처에서 우리를 위해 테이블을 발견했지만 분위기에서 조금 벗어났습니다. 앉았을 때, 아무도 우리에게 오랫동안 음료를 주문하거나 음식을 주문하기 위해 오지 않았습니다. 우리 음료 주문이 마침내 도착되었을 때, 웨이터는 손님 중 한 명에게 맥주 1 핀트를 쏟아 붓고 의자와 셔츠를 젖혔다. 웨이터는 매우 사과했고 상황에 대한 농담을 해 주셔서 감사하고 청구서에서 음료를 꺼내겠다고 약속했습니다. 우리는 그 다음 로스트에 대해 무엇을해야하는지, 그리고 우리 자신을 돕고, 또는 아무도 우리에게 이것을 설명하지 않았기 때문에 우리에게 판이 오기를 기다리는지 물어야했다. 음식은 멋졌다, 아마 채식주의자는 약간 추웠다. 그러나 전반적으로 그것은 lovely 한 식사이었다. 이 기간 동안 서비스는 충격적이었습니다. 아무도 더 이상 음료를 요구하지 않았습니다. 아무도 우리가 식사에 만족했는지 묻지 않았습니다. 우리가 청구서를 지불하기 위해 올라 갔을 때 청구서 등을 원했는지 묻지 않았습니다. 우리는 이것을 제기할 것인지 아닌지 의문을 가졌습니다. 이곳은 웨이터가 매니저가 “같은 상황을 보지 못했고” 우리 중 한 명에게 음료가 쏟아져 나왔음에도 불구하고 음료를 제거하는 것이 가치가 없다고 말한 곳입니다. 그 후, 매니저와 함께 상급을 받았을 때, 그녀는 이전과 다른 의견이 있었지만, 어떻게 그들이 법안에서 돈을 빼앗아갈 수 있는지에 대해 말하기 위해 다가왔다. 그리고 그녀는 “무엇을 떼어내고 싶은지 모르겠다”며 “당신이 우리에게 무엇을 하길 바라는지 모르겠다”고 말했다. 우리 주변의 사람들이 들어 왔을 때 이것은 매우 당황 스러웠으며 특히 관리자에게 무례했습니다. 그들이 벗어난 것은 우리가 나중에 청구서에 보관할 이 있다는 것을 알았던 서비스 요금을 포함하지 않았습니다!

처음 여기에 머물렀을 때 멋진 방 침대는 정말 편안했고 방은 깨끗했습니다. 래치가 느슨해서 문이 잠기거나 잠금 해제하기 어려웠지만 그 외에는 좋은 밤을 보냈습니다.

Cold, heartless & rude staff. Ruined our night away. Paid to stay in the penthouse- a night of luxury and it was disgusting. Dirty & run down. A shower covered in mildew & was damaged. Spiders in the corner 1 actually fell on me. It didn't drain so felt like showering in a public swimming baths in the 80s. The bath had a hair in which was fine but then I cleaned the hair to see it was actually dirty, dusty & hadn't been cleaned in a while. Previous guests rubbish left on a shelf, damaged fridge, broken glass wall, ripped hot tub cover, freezing hot tub ( despite the booking being made the day before) had a member of staff in our room till 9.30pm fixing it- so no time together. Had waited 1hr 45 for food so a tired, hungry upset, over stimulated ADHD meltdown occurred because they gave us essential a dirty room but charged me £300. Offered a half refund but asked to speak to manager as we actually got engaged before going- I spent the night crying with a migraine wanting to go home- customer service- if you told us the bath was dirty we would have cleaned it- I'm.sorry no it's your job to clean the room before a stay or at least after one. I explained I hVe adhd before coming ( part of wanting a relaxing stay) explained in my emails about the stress caused & it triggered my adhd)- 4 days later still waiting for the manager to speak with me which is just rude. Paying anything to have our night totally ruined is not acceptable but more the lack of resoect for us as guests. We are both gluten & dairy free but have biscuits & fresh milk left? The kitchen didnt know ingredients, just a stressful experience from the start. Was told by the reception that no one else complained- so that means what? I dont pay the equivalent of 3 days work to stay in a place that honestly a premier inn would have been better.